US-Director, Career Journeys

US-DTM - Director , Career Journeys

Title:                                  Director, Career Journeys

Division:                           Education

Department:                   Career Journeys

Status:                               Full-time, Exempt

Level:                                 Director

Compensation:                $110,000 - $115,000 depending on experience.  Full-time, exempt level employee are eligible for various benefits including vacation and sick leave, paid holidays, health insurance, dental insurance, life insurance, long-term and short-term disability insurance, flexible spending plans, employee assistance plan, legal resources plans, tuition reimbursement, and participation in CASE’s retirement plan. CASE is eligible for the Public Service Loan Forgiveness (PSLF) program.

Position Purpose

CASE's ability to strengthen the advancement profession depends on attracting capable people into it, and keeping them progressing once they arrive. The Director, Career Journeys, holds both halves of that responsibility.

The position leads CASE's programs that create entry points into advancement, including the CASE Advancement Internship Program, a graduate-entry pathway, and routes into the profession for people arriving from other fields at mid-career. It maps those programs to the CASE Competency Model and the Career Journey Framework so that participants leave with demonstrated capability and a defined next step. It then owns the relationship with participants after their program ends, ensuring that entry into advancement becomes the start of a career rather than a placement that concludes.

The position is expected to grow the financial strength of these programs while holding to their primary purpose. A pathway program must sustain itself to last long enough to build anything, and it must be managed for mission, not just margin, to build the profession. The core functions of this position include but are not limited to the following:

ENTRY PATHWAYS INTO THE PROFESSION

• Directs the annual recruitment and program operations of the global CASE Advancement Internship Program, building the early-career talent pipeline for member institutions across fundraising, alumni relations, and communications and marketing, using internal resources, partnerships, and CASE volunteers.
• Develops new programs to promote and develop advancement as a career choice.
• Develops routes into advancement for professionals entering from other fields at mid-career, recognizing that entry into the profession happens at more than one life stage.
• Identifies and develops partnerships that increase the visibility of CASE's entry programs, including oversight of pilots to expand existing programs and launch them in new regions.
• Designs recruitment and program delivery so that CASE's pathways reach the full breadth of institutions, regions, and communities the association serves  inclusive of an advancement work force capable of interacting with donors and stakeholders from wide range of backgrounds.

COMPETENCY MAPPING AND FRAMEWORK APPLICATION

• Maps every talent management programs to the CASE Competency Model, defining which competencies a participant develops, at what level, and how that development is evidenced.
• Applies the Career Journey Framework to program design and sequencing, so that each program has a clear position in the career arc and a clear relationship to what precedes and follows it.
• Maintains the mapping as programs evolve and as the Competency Model is updated, and contributes practitioner insight from program delivery back into the division's stewardship of both frameworks.
• Produces competency-based reporting on participant outcomes that member institutions, host supervisors, and CASE colleagues can act on.

PROGRESSION AND CONTINUITY

• Owns the relationship with participants after their program concludes, maintaining a defined pathway from programs into CASE membership, education offerings, and the wider professional community.
• Builds and stewards a community of program alumni across cohorts, regions, and years, developing it as a source of future volunteers, mentors, host supervisors, and program advocates.
• Works with colleagues across the Education division to design the handoff from entry programs into conferences, institutes, and online programming, so that a participant's next step is specific rather than general.
• Tracks participant progression over time, including retention in the profession and career movement, and reports on the long-term contribution of CASE's pathway programs to the advancement talent pipeline.
• Cultivates host institutions as ongoing partners across the arc, connecting institutions that host early talent to CASE's broader education portfolio.

FISCAL MANAGEMENT / BUDGET RESPONSIBILITIES / JUDICIOUS USE OF RESOURCES

• Directly responsible for the annual revenue and net contribution goals for the CASE Advancement Internship Program.
• Accountable alongside those financial targets for the program's pipeline outcomes, including placement quality, host institution satisfaction and retention, and participant progression into the profession. Financial and outcome measures are weighted together, so that the program is not managed to seat count alone.
• Grows the financial performance of the internship program over time, improving both revenue and margin through scale, regional expansion, pricing structure, sponsorship or underwriting of the pipeline mission, and operational efficiency, without narrowing the program's reach or lowering placement quality.
• Reports the program's downstream contribution alongside its direct financial performance, including the conversion of participants and host institutions into CASE membership, conferences, online programming, and custom training, so that value the program generates elsewhere in the portfolio is visible and attributed.
• Develops, gains approval for, and manages the annual budgets for the talent pathway programs.
• Exercises fiscal responsibility in the utilization of all resources and general expenditures.

LIAISON RESPONSIBILITIES

• Works cooperatively and supportively with all volunteer groups and CASE staff with whom this position interacts, including senior leaders and the talent leaders of host institutions.
• Partners with Marketing and Business Development, which holds CASE Career Central, so that the job board reflects the Career Journey Framework and competency taxonomy, and so that opportunity, capability, and credential describe the profession in consistent terms.
• Liaises with colleagues delivering CASE conferences, workshops, institutes, and online programs worldwide to ensure the sharing of ideas and expertise, and to ensure participants move smoothly from entry programs into the wider portfolio.
• Maintains ongoing contact with key CASE volunteers and members to solicit feedback, enhance satisfaction, and cultivate potential members and volunteers.
• Speaks and presents at CASE functions and at student, graduate, and career-focused forums.
• Travels to approved conferences to support regional conferences, volunteers, and host and candidate recruitment.

MANAGEMENT / SUPERVISORY RESPONSIBILITY

• Supervises the staff member who reports directly to this position. Oversees hiring, training, ongoing communication, and evaluation.
• Ensures that program design, recruitment, and partnership development extend CASE's reach across the range of institutions and regions the association serves, and models that commitment for colleagues.

PERFORMS OTHER DUTIES AND RESPONSIBILITIES AS ASSIGNED BY THE SUPERVISOR

POSITION REQUIREMENTS

Professional and Organizational Knowledge 

• The position requires that the incumbent quickly develop a deep understanding of CASE, its policies and procedures and an understanding of the culture and regional and divisional interdependencies.
• The position requires a deep understanding and respect for the organization’s systems and workflow.

Education and Experience:

• Bachelor's degree required, Master's preferred.
• Seven years of program planning experience required.
• Experience designing or managing early-career, internship, fellowship, or workforce development programs strongly preferred, including demonstrated success growing a program's scale and financial performance.
• Familiarity with competency frameworks, curriculum mapping, or learning design, with demonstrated ability to translate program content into evidenced capability. Volunteer management experience preferred.
• Knowledge of educational advancement or campus experience preferred.

Skills and Abilities:

• A demonstrated interest in advancing education in the not-for-profit sector. 
• A strong commitment to contributing to an organizational culture that celebrates diversity and inclusion. 
• An understanding and interest in engaging with a broad range of cultures and countries. 
• Strong organizational and time management skills, with the ability to manage several projects simultaneously.
• Outstanding interpersonal, communication, and problem-solving skills for coordinating detail across varied levels of professionals internally and externally.
• Thinks in systems, connecting programs that have historically operated separately into a coherent progression for the participant.
• Possesses an aptitude for working with and managing significant budgets while remaining attentive to the details of program management.
• Strong computer and data skills, including comfort with the systems used to track participants, hosts, and outcomes over multi-year horizons.
• Must be capable of traveling to represent CASE at conferences and for site visits in conjunction with the contracting process.

CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society. Our mission is to inspire, challenge and equip communities of professionals to act effectively and with integrity to champion the success of their institutions. CASE serves over 90,000 advancement practitioners at nearly 3,000 member institutions, advancing education in 72 countries, with support from more than 4,000 volunteers.

Broad and growing communities of professional practice gather under the global CASE umbrella.   Currently these include alumni relations, development services, digital, communications, fundraising, government relations, marketing and web.  Individual members are at all stages of their career and may be working in universities, schools, colleges, cultural organizations or other not-for-profits.  CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its work. 

Alternative Work Arrangement:  After 4 weeks of employment, eligible staff are given the opportunity to work from home up to 2 days per week and in the office 3 days per week.

Management reserves the right to review and revise this document at any time. This document represents a description of intended job content and should not be construed in any way to be a contract of employment.