The Role
Lead on-site deployments of rail safety technology across UK client sites. Build client relationships, coach rail workers, support product adoption, identify user challenges, and provide feedback to improve the technology. The role requires rail industry experience, strong communication, process accuracy, initiative, flexibility for night shifts and weekends, regular travel, and a full driving licence. Personal Track Safety qualification or eligibility to obtain it is required.
Summary Generated by Built In
Are you an Engineering Supervisor looking for your next role and open to something slightly different? We're currently looking for ES's to support with the implementation of safety technology into the rail industry.
At Tended, we create first-of-a-kind safety systems that use some of the most advanced technologies on the market to transform rail worker safety. Our flagship geofencing solution has been named as one of TIME’s Best Inventions and has made it onto the Digital Leaders 100 list for Geospatial Initiative of the Year.
We’re a venture-backed scale-up with an incredible team and work alongside industry-leading organisations in the rail sector to innovate and bring rail workers home safe every day. Tended is growing quickly and we need Implementation Leads to support our technology deployments on client sites across the UK.
Tasks
As an Implementation Lead, you're the bridge between Tended and our clients, guiding their teams through seamless adoption of our technology on-site.
You'll lead key client deployments on the ground, working closely with Tended's project managers to deliver an excellent service. Success in this role depends on building strong, trusting relationships quickly - so first-class communication and interpersonal skills are essential.
Our technology is used by track workers with a wide range of technical confidence. You'll develop a deep understanding of our products so you can coach users through their day-to-day challenges and get them operating independently. Being on-site also puts you in a unique position to see how our products are really used - uncovering new value-adding features and feeding improvements back to the team.
You'll need strong knowledge of the rail environment and the roles within it, and you'll either hold a Personal Track Safety (PTS) qualification or meet the requirements to obtain one. Above all, we're looking for someone proactive and approachable - person fit matters to us.
Travel and working pattern
This is a field-based role centred on regular client site visits across UK sites, with remaining time worked remotely. Because we deploy to shift workers, this is primarily a nightshift role and includes weekend and bank holiday working - flexibility to meet the needs of the business and our clients is essential.
In return, we have excellent policies covering travel, accommodation and subsistence expenses, as well as fatigue management and time off in lieu.
A full driving licence is required.
Requirements
Even if you don’t feel you have all of the requirements listed below, we’d encourage you to apply, as we’re looking for someone who is willing to learn and grow with us.
Essential
* You have experience as an ES, ESA, COSS, Site Agent, or in a comparable on-site leadership role within the railway or a related industry.
* You have strong interpersonal and communication skills, with an ability to influence site teams and users, and turn them into capable users of our product. Experience of dealing with a range of stakeholders is desirable.
* You are comfortable with technology and enthusiastic to develop an in-depth understanding of our products to provide on-site coaching and support to users.
* You take a meticulous approach and consistently follow established processes and procedures with accuracy.
* You instinctively take initiative to find and fix problems, thinking out of the box to find ways to make things better.
Desirable
* You might have practical, hands-on experience of on-the-ground delivery of new technologies, delivering to a range of different kinds of users with different levels of tech-savviness.
* You might have experience with project management tools.
* You might have some experience in project management disciplines such as planning, managing risks, dependencies, issues, timelines, budgets, scope, deliverables and quality.
* You might have some commercial awareness, such as understanding how to demonstrate the value of our work to clients during delivery.
At Tended, we create first-of-a-kind safety systems that use some of the most advanced technologies on the market to transform rail worker safety. Our flagship geofencing solution has been named as one of TIME’s Best Inventions and has made it onto the Digital Leaders 100 list for Geospatial Initiative of the Year.
We’re a venture-backed scale-up with an incredible team and work alongside industry-leading organisations in the rail sector to innovate and bring rail workers home safe every day. Tended is growing quickly and we need Implementation Leads to support our technology deployments on client sites across the UK.
Tasks
As an Implementation Lead, you're the bridge between Tended and our clients, guiding their teams through seamless adoption of our technology on-site.
You'll lead key client deployments on the ground, working closely with Tended's project managers to deliver an excellent service. Success in this role depends on building strong, trusting relationships quickly - so first-class communication and interpersonal skills are essential.
Our technology is used by track workers with a wide range of technical confidence. You'll develop a deep understanding of our products so you can coach users through their day-to-day challenges and get them operating independently. Being on-site also puts you in a unique position to see how our products are really used - uncovering new value-adding features and feeding improvements back to the team.
You'll need strong knowledge of the rail environment and the roles within it, and you'll either hold a Personal Track Safety (PTS) qualification or meet the requirements to obtain one. Above all, we're looking for someone proactive and approachable - person fit matters to us.
Travel and working pattern
This is a field-based role centred on regular client site visits across UK sites, with remaining time worked remotely. Because we deploy to shift workers, this is primarily a nightshift role and includes weekend and bank holiday working - flexibility to meet the needs of the business and our clients is essential.
In return, we have excellent policies covering travel, accommodation and subsistence expenses, as well as fatigue management and time off in lieu.
A full driving licence is required.
Requirements
Even if you don’t feel you have all of the requirements listed below, we’d encourage you to apply, as we’re looking for someone who is willing to learn and grow with us.
Essential
* You have experience as an ES, ESA, COSS, Site Agent, or in a comparable on-site leadership role within the railway or a related industry.
* You have strong interpersonal and communication skills, with an ability to influence site teams and users, and turn them into capable users of our product. Experience of dealing with a range of stakeholders is desirable.
* You are comfortable with technology and enthusiastic to develop an in-depth understanding of our products to provide on-site coaching and support to users.
* You take a meticulous approach and consistently follow established processes and procedures with accuracy.
* You instinctively take initiative to find and fix problems, thinking out of the box to find ways to make things better.
Desirable
* You might have practical, hands-on experience of on-the-ground delivery of new technologies, delivering to a range of different kinds of users with different levels of tech-savviness.
* You might have experience with project management tools.
* You might have some experience in project management disciplines such as planning, managing risks, dependencies, issues, timelines, budgets, scope, deliverables and quality.
* You might have some commercial awareness, such as understanding how to demonstrate the value of our work to clients during delivery.
Skills Required
- Experience as an Engineering Supervisor, Engineering Supervisor Assistant, Controller of Site Safety, Site Agent, or in a comparable on-site leadership role within railway or a related industry.
- Strong interpersonal and communication skills, including the ability to influence site teams and users.
- Comfort with technology and willingness to develop in-depth product knowledge for on-site coaching and support.
- Meticulous approach to following established processes and procedures accurately.
- Initiative and problem-solving ability, including finding ways to improve processes and outcomes.
- Personal Track Safety qualification or eligibility to obtain one.
- Full driving licence.
- Flexibility to work primarily night shifts, including weekends and bank holidays.
- Experience delivering new technologies to users with varying levels of technical confidence.
- Experience using project management tools.
- Experience with project management disciplines, including planning, risks, dependencies, issues, timelines, budgets, scope, deliverables, and quality.
- Commercial awareness and ability to demonstrate client value during delivery.
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The Company
What We Do
Tended is transforming safety across high-risk industries by combining the latest wearable technology with behavioural science. Our first-of-its-kind geofencing solution has been developed alongside Network Rail’s Safety Task Force to improve worker safety by enhancing situational awareness. Our technology enables planners to geospatially map details on their worksite, including the location of safe work zones and critical protection equipment. A small wearable then alerts workers in real-time if they leave safe working limits, helping them regain situational awareness and move to safety. This acts as a ‘tap on the shoulder’ at times when human factors, such as fatigue or loss of situational awareness, could lead to accidents. With centimetre-level accuracy and no onsite infrasructure required, our solution is helping keep front-line workers out of harm’s way so that projects are delivered safer and more efficiently. Tended’s technology received official product acceptance from Network Rail in September 2022 and is fully compliant with Network Rail’s new geofencing standard NR/L2/OHS/501 Module W4.
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