Description of Task to be Performed:
Provide operational support and maintenance for global Unified Communications and Collaboration services, including VTC, VoIP, IM/Presence, A/V streaming, and Public Branch Exchange (PBX) functions. Support customers through tiered troubleshooting, ticket resolution, and scheduled or active VTC sessions. Utilize platforms such as Cisco Unified Communications Manager (CUCM), Cisco Border Controllers (CUBE/VCS), Cisco Unified Communications Manager (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, and Integrated Management Controller (IMC) to diagnose issues, perform upgrades, manage configurations, and maintain service availability. Assist with developing training materials and SOPs, ensure patching and security compliance, and support engineering teams with projects and specialized tasks.
Required Qualifications:
- Active TS/SCI with polygraph, or TS/SCI with the ability to obtain a polygraph prior to starting.
- IAT Level II certification (Security+ or equivalent).
- Ten or more years of relevant experience, with a bachelor’s degree in an applicable field accepted in place of five years of experience.
- CCNA certification.
Preferred Qualifications:
- Network+ certification.
- ITIL Foundations or Agile Foundations certification.
- Generous cost sharing for medical insurance for the employee and dependents
- 100% company paid dental insurance for employees and dependents
- 100% company paid long-term and short-term disability insurance
- 100% company paid vision insurance for employees and dependents
- 401k plan with generous match and 100% immediate vesting
- Competitive Pay
- Generous paid leave and holiday package
- Tuition and training reimbursement
- Life and AD&D Insurance
Skills Required
- Active TS/SCI with polygraph, or TS/SCI with the ability to obtain a polygraph before starting
- IAT Level II certification, such as Security+ or equivalent
- Ten or more years of relevant experience, with a bachelor's degree in an applicable field accepted in place of five years of experience
- CCNA certification
- Network+ certification
- ITIL Foundations or Agile Foundations certification
What We Do
AnaVation is a trusted partner that delivers high-value, cost-effective solutions to solve our customers’ most complex technical and analytical problems. AnaVation believes that the future of securing, collecting, processing, and analyzing cyber data will require the development of advanced ANAlytical technologies derived via the innoVATION of current and future technologies. AnaVation believes in the “Idea of the Possible” — that it is possible for our experts, partnering with our customers in the right environment, to create innovative technical solutions that expand our customers’ capabilities. We want to do two things for our customers. We want to resolve existing challenges and we want to prepare them for the future. Our technical expertise and innovative engineering culture enable us to do those things.
