The Role
Handle inbound and outbound customer calls for Symphony, provide product and service information, answer basic queries, record interactions in CRM systems, conduct timely follow-ups, escalate complex issues, and meet calling and follow-up targets while maintaining professional, customer-focused communication.
Summary Generated by Built In
Designation: Trainee- Client Pre-sales
Experience - 0-1
Duration: 6 Months + PPO Based on Performance
Job Location: Pune (On-Site)
Mode: Work from Office
About Amura
Amura Marketing is a next generation Martech company, delivering end-to-end marketing and sales solutions to leading brands in India. The company's ethos is built upon the philosophy of 'Marketing Engineered', an approach that delivers marketing & sales solutions through innovative ideas in design, engineering and technology.
Connect with us to be a part of Team Amura and the ever-changing, exciting digital world!
Responsibilities:
Handle outbound and inbound customer calls on behalf of the Symphony team.
Provide clear and accurate information about Symphony’s products/services.
Assist customers with basic queries, product details, and service-related questions.
Record customer interactions, feedback, and follow-up requirements in the system.
Follow calling scripts and service guidelines provided by Symphony.
Ensure timely follow-ups with customers to close queries or gather required details.
Escalate complex issues to the appropriate Symphony support teams when needed.
Maintain professionalism, courtesy, and brand alignment during every interaction.
Achieve daily/weekly call and follow-up targets.
Requirements:
Good verbal communication skills (English and local language).
Basic computer knowledge and ability to update CRM/call logs.
Customer-first attitude with polite and confident communication.
Prior telecalling/customer service experience preferred.
Ability to understand product information and explain it clearly to customers.
Skills Required
- Good verbal communication skills in English and a local language
- Basic computer knowledge and ability to update CRM or call logs
- Customer-first attitude with polite and confident communication
- Ability to understand product information and explain it clearly
- Prior telecalling or customer service experience
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The Company
What We Do
With over 13 years in the growth marketing sector, Amura has established itself as a fast-growing digital marketing agency in India. With a blend of creativity and a data-driven marketing approach, Amura offers various services from across various industries. With more than 150 digital experts and 31 software products in its tech stack, Amura has successfully served over 250 clients across different domains. From creating a B2B lead generation strategy to e-commerce sales and branding, Amura’s MarTech solutions can help your brand create a strong digital footprint and grow your business vertically.
