Focusing on management and product monitoring, health checks delivery, technical support and testing of the Trading Voice infrastructure.
Trader Voice role is to provide technology leadership for developing, integrating, and supporting Client Health’s Technology Voice Services. This position will require deep domain knowledge which will provide advanced technical experience related to voice design, implementation, and migrations. This individual is expected to understand common industry voice technology and methodologies to implement Trader Voice platforms in an enterprise setting.
Job responsibilities
- Responsible for the delivery of a range of Trading Voice services into the Company. Primarily this involves Engineering, assisting operation teams, monitoring, controls.
- Management and monitoring of the Trading Voice infrastructure.
- Perform ready for business checks.
- L3 Engineering and Troubleshooting any Trading Voice related issues.
- Certify new Software releases and assess new features.
- Adhere to Internal Controls and procedures.
- Ensure deadlines and SLA are met.
- Be part of the change process around production activities and review Vendor Provided SoWs.
- Liaise with external partners and vendors for support and change management.
- Ensuring appropriate escalation to management as soon as an issue is escalated.
Required qualifications, capabilities, and skills
- 5+ Years’ experience in Trader Voice Engineering
- Knowledge of Trader Voice systems (IPC systems, Hoots, Private Lines, Cloud9 …etc.)
- Deep SIP protocol and VoIP Telephony expertise
- Experience with running software in a VDI environment
- Experience with running VMs on ESXi and KVM environment
- Experience with database technologies (MySQL, MS SQL), administration and query search operations.
- Understanding of CISCO telephony, MS Teams, Skype for Business applications.
- Understanding of Private wires and Hoot Networks
- Understanding of Voice Recording NTR, NTRX, Compass systems
Preferred qualifications, capabilities, and skills
- Detailed-oriented and organized.
- Ability to work independently and as a part of a cross-functional global team.
- Professional experience, documenting, planning, and managing platforms through their life cycle.
- Strong problem-solving skills.
- Desire to learn and adapt to new technology skillsets.
- Strong customer-service and interpersonal skills.
- Knowledge of standard methodologies of Service Delivery (Agile, ITIL, ITSM)
- Experience of working in a financial institution in technology
Skills Required
- 5+ years of experience in Trader Voice Engineering
- Knowledge of Trader Voice systems, including IPC systems, Hoots, Private Lines, and Cloud9
- Deep expertise in SIP protocol and VoIP telephony
- Experience running software in a VDI environment
- Experience running virtual machines in ESXi and KVM environments
- Experience with MySQL and Microsoft SQL database administration and query operations
- Understanding of Cisco telephony, Microsoft Teams, and Skype for Business
- Understanding of private wires and Hoot Networks
- Understanding of NTR, NTRX, and Compass voice recording systems
- Detailed-oriented and organized
- Ability to work independently and within a cross-functional global team
- Experience documenting, planning, and managing platforms throughout their lifecycle
- Strong problem-solving skills
- Knowledge of Agile, ITIL, or ITSM service delivery methodologies
- Experience working in financial institution technology
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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