Group Overview
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Role Overview
Responsible for daily operational and support system to include but not limited to administrative and customer service duties.
Role Responsibilities
Administrative
Data entry
Input all commodity trades into ICAPture and various exchanges.
Ensure accuracy and timely input of trades
Revise and resend trades
Answer and direct phone calls
Respond to Email inquiries
Provide general support to brokers
Maintain deal tickets for brokers
Maintain supply inventory
Customer Service
Coordinate all phone calls regarding trade confirmations to include error and changes requested by counterparties or brokers.
Provide daily email reports with customer's corresponding back office personnel
Contribute to team effort by accomplishing related results as needed
Identify and assess customers’ needs to achieve satisfaction
Resolve customer issues via phone or email
Open and maintain customer accounts by recording account information
Add/delete clients
Ensure accuracy of addresses, phone numbers, fees etc.
Notify brokers of fee change information
Culture & Conduct Responsibilities
Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviours, security policies and regulatory requirements)
It is expected that you complete any mandatory training by the required deadlines.
Act with integrity and due skill, care and diligence in carrying out your duties.
Experience / Competencies
Essential
Ability to manage multiple urgent tasks simultaneously while maintaining accuracy under pressure.
Strong verbal and written skills for professional interactions with teams and internal stakeholders
Proven track record of punctuality and consistent performance in a high-stakes, time-sensitive environment.
Proven customer support experience
Good computer skills (Windows, Microsoft Office, Excel)
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize and manage time effectively
Ensuring compliance with control policies and trading standards
Excellent communication skills and positive attitude
Attention to detail and problem-solving skills Desired
High attention to detail when inputting sensitive numerical or financial information into digital systems.
Experience de-escalating issues and solving problems quickly to ensure client satisfaction.
Familiarity with Excel and Outlook for day-to-day scheduling and basic recordkeeping.
Job Band & Level
Professional 5
#LI-Hybrid #LI-ASO
Not The Perfect Fit?
Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
Location
USA - 9931 Corporate Campus Drive - Louisville, KYSkills Required
- Ability to manage multiple urgent tasks simultaneously while maintaining accuracy under pressure
- Strong verbal and written communication skills for professional interactions with teams and internal stakeholders
- Punctuality and consistent performance in a high-stakes, time-sensitive environment
- Proven customer support experience
- Good computer skills, including Windows, Microsoft Office, and Excel
- Strong phone contact handling skills and active listening
- Ability to multitask, prioritize, and manage time effectively
- Ability to ensure compliance with control policies and trading standards
- Excellent communication skills and a positive attitude
- Attention to detail and problem-solving skills
- High attention to detail when entering sensitive numerical or financial information into digital systems
- Experience de-escalating issues and resolving problems quickly to ensure client satisfaction
- Familiarity with Excel and Outlook for scheduling and basic recordkeeping
What We Do
ICAP, part of TP ICAP group, is a leading markets operator and provider of execution and information services. Efficient financial markets are vital to global and national economies. As a leading markets operator ICAP provides a wide variety of electronic execution and information services for wholesale market participants. ICAP facilitates the flow of capital and investment through the financial system and supports government and corporate borrowing.
