• TIRKS System Maintenance: Manage and maintain the TIRKS system, including configuration, updates, and troubleshooting.
• System Integration: Collaborate with IT , Partners , OEM’s and network engineering teams as applicable to ensure seamless migration and integration of TIRKS with other operational support systems (OSS).
• Process Automation: Develop scripts and tools to automate routine tasks and improve system efficiency.
• Troubleshooting: Diagnose and resolve issues within the TIRKS system and related environments.
• Database Management: Maintain and optimize the system's database to ensure data accuracy and system reliability.
• Reporting: Generate reports and analytics based on TIRKS data for decision-making and operational improvements.
• Documentation: Create and maintain detailed system documentation, including workflows, configurations, and troubleshooting guides.
• User Support: Provide technical support to end-users and conduct training sessions as needed
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- TIRKS system maintenance (configuration, updates, troubleshooting)
- System integration with OSS and collaboration with IT/partners/OEMs
- Develop scripts and tools to automate routine tasks
- Diagnose and resolve TIRKS system issues
- Database maintenance and optimization for system reliability
- Generate reports and analytics from TIRKS data
- Create and maintain system documentation and workflows
- Provide technical user support and training
What We Do
Advanced Knowledge Tech (AKT LLC) is a provider of IT professional services and digital solutions based in the United States. The company specializes in IT consulting, staffing, and product development, helping organizations scale their technology teams and solve complex IT challenges. Their expertise includes application development, cloud computing, and database support, delivering strategic guidance and specialized talent to a diverse global client base.
