Description
As a Vice President Production Engineering Lead within Merchant Services, you will serve as a senior technical leader responsible for the reliability, resiliency, observability, and operational readiness of critical payment platforms. You will provide end-to-end production ownership across the service lifecycle, driving stability improvements, incident reduction, automation, and operational excellence.
This highly technical individual contributor role partners across software engineering, product, infrastructure, cyber, and production support teams to improve service health, resiliency, and client experience. You will serve as a trusted technical authority during major incidents, production readiness reviews, resiliency exercises, and operational governance activities while championing Site Reliability Engineering (SRE) principles and modern engineering practices.
Job Responsibilities
- Serve as the technical production owner for critical merchant payment services and client-facing platforms, driving reliability, availability, scalability, operational efficiency, and client experience through SRE principles.
- Evaluate production readiness for releases, ensuring operational controls, supportability, resiliency, observability, and recovery requirements are met.
- Lead technical response and restoration efforts during major production incidents, accelerating recovery and coordinating across engineering, infrastructure, cyber, and support teams.
- Partner with development teams to identify recurring failure patterns, drive root cause remediation, reduce technical debt, and prevent recurrence.
- Define and improve SLOs, SLIs, error budgets, reliability metrics, monitoring, telemetry, dashboards, alerting, and operational analytics.
- Design and implement automation that reduces manual effort, operational risk, and mean time to resolution while improving service reliability.
- Lead resiliency planning, failover testing, recovery validation, continuity exercises, and production lifecycle reviews.
- Drive adoption of enterprise-authorized AI-assisted engineering and automation practices while establishing appropriate validation, secure coding, peer review, and testing standards.
- Apply modern SDLC tooling, AI-assisted development capabilities, and engineering practices to improve automation, quality, delivery efficiency, and operational outcomes.
- Maintain strong production governance, including access controls, operational procedures, audit readiness, runbooks, documentation, MEPC execution, and operational review processes.
- Evaluate emerging technologies, engineering tooling, and AI-assisted operational capabilities that improve service health, support effectiveness, and production reliability.
Required Qualifications, Capabilities, and Skills
- Extensive experience supporting large-scale, mission-critical production environments in high-volume transaction or payment platforms.
- Five years applying Production Engineering or Site Reliability Engineering principles to improve reliability and operational performance. Strong background in Site Reliability Engineering principles, Production Engineering, Application Support, Platform Engineering, or Technology Operations.
- Proven experience leading complex production incidents, root cause analysis, problem management, service restoration, and recurrence elimination.
- Experience supporting highly available distributed systems across cloud, hybrid, and enterprise technology environments.
- Strong knowledge of observability, monitoring, telemetry, event management, dashboards, alerting, and operational intelligence.
- Working knowledge of AWS services, cloud operations, and cloud-native operational practices.
- Experience with production observability technologies such as Grafana, Splunk, Dynatrace, OpenSearch, or comparable platforms.
- Experience developing automation using scripting, system integrations, engineering tooling, CI/CD pipelines, or release automation.
- Demonstrated experience with enterprise-approved AI-assisted software engineering tools and responsible AI practices, including validation, security, and data-sensitivity considerations.
- Strong understanding of resiliency engineering, failover, disaster recovery, production controls, operational risk, and enterprise governance practices.
- Strong technical leadership, communication, and influencing skills, with the ability to drive outcomes across engineering, infrastructure, cyber, product, and support organizations.
Preferred Qualifications, Capabilities, and Skills
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
- Experience supporting payment processing, merchant acquiring, or high-volume transaction platforms.
- Hands-on experience with AWS and enterprise observability platforms including Grafana, Splunk, Dynatrace, or OpenSearch.
- Strong SQL skills for transaction investigation, data validation, reconciliation, and operational analysis.
- Familiarity with Linux/Unix, application servers, networking, DNS, SSL/TLS, firewalls, and infrastructure dependencies.
- Experience with GitHub Copilot, AI-assisted engineering, and prompt engineering for operational analysis, automation, troubleshooting, or reporting.
- Familiarity with resilience engineering, chaos testing, disaster recovery, ITIL, and enterprise production governance frameworks.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Extensive experience supporting large-scale, mission-critical production environments in high-volume transaction or payment platforms
- At least five years applying Production Engineering or Site Reliability Engineering principles
- Experience in Production Engineering, Site Reliability Engineering, Application Support, Platform Engineering, or Technology Operations
- Experience leading complex production incidents, root cause analysis, problem management, service restoration, and recurrence elimination
- Experience supporting highly available distributed systems across cloud, hybrid, and enterprise technology environments
- Strong knowledge of observability, monitoring, telemetry, event management, dashboards, alerting, and operational intelligence
- Working knowledge of AWS services, cloud operations, and cloud-native operational practices
- Experience with Grafana, Splunk, Dynatrace, OpenSearch, or comparable observability platforms
- Experience developing automation using scripting, system integrations, engineering tooling, CI/CD pipelines, or release automation
- Experience with enterprise-approved AI-assisted software engineering tools and responsible AI practices
- Understanding of resiliency engineering, failover, disaster recovery, production controls, operational risk, and enterprise governance
- Strong technical leadership, communication, and influencing skills
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience
- Experience supporting payment processing, merchant acquiring, or high-volume transaction platforms
- Hands-on experience with AWS and enterprise observability platforms
- Strong SQL skills for transaction investigation, data validation, reconciliation, and operational analysis
- Familiarity with Linux/Unix, application servers, networking, DNS, SSL/TLS, firewalls, and infrastructure dependencies
- Experience with GitHub Copilot, AI-assisted engineering, and prompt engineering
- Familiarity with resilience engineering, chaos testing, disaster recovery, ITIL, and enterprise production governance frameworks
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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