Do you like solving technical problems and explaining them in simple terms? Silver Bell Group is hiring English-speaking Technical Support Specialists for our international clients. Join our team and grow with us.
Responsibilities
• Help customers solve technical issues through voice, chat and email
• Document issues and solutions, and escalate complex cases to the right team
Requirements
• Fluent English (both written and spoken)
• 1+ year of experience in technical support, IT helpdesk or a similar role
• Good understanding of operating systems, common software and basic networking
• Strong communication skills and patience with customers
What's in it for you
• Hybrid work, with modern offices in the center of Belgrade
• Defined individual career path with room for professional growth
• Opportunity for advancement within the company
• Extra earnings through our referral program
• Team-building activities
• Good work-life balance
Skills Required
- Fluent written and spoken English
- At least 1 year of experience in technical support, IT helpdesk, or a similar role
- Good understanding of operating systems
- Good understanding of common software
- Good understanding of basic networking
- Strong communication skills
- Patience with customers
What We Do
Silver Bell Group is a nearshore business process outsourcing provider helping global companies streamline sales and customer experience. Founded in 2014, it builds dedicated teams in South and East Europe that operate as extensions of clients’ businesses. Its tailored services span customer engagement, sales, lead generation, technical support, finance and back-office operations, marketing, talent management, and customer acquisition and retention.
