Role Description :
Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)
General Description :
Local coordination, installation and ongoing support for iOS smartphones and tablets as well as Android smartphones. Responsible for adhering to mobile standards, imaging devices, and deploying devices. Responsible for receiving hardware, hardware disposal, and tracking of mobile numbers. Act as backup for Laptop/Desktop/VComm equipment installs, troubleshooting, setup, and maintenance.
Requirements/Must Have :
Excellent work ethic and willingness to work on altered/non-standard schedules Strong hardware and software troubleshooting capabilities Good communication skills for interfacing with customers Experience dealing with mobility device deployments and support (primarily with iOS, however some Android/Windows Mobile as well)
Skills & Qualification :
Ability to configure and troubleshoot mobile equipment (tablets and smartphones) Experience with AirWatch mobile management tools a plus General troubleshooting & installation of laptop/desktop/video com equipment a plus
Additional InformationInstallation and ongoing support for smartphones and tablets as well as Android smartphones. Responsible for adhering to mobile standards, imaging devices, and deploying devices.
Skills Required
- Excellent work ethic and willingness to work altered/non-standard schedules
- Strong hardware and software troubleshooting capabilities
- Good communication skills for interfacing with customers
- Experience with mobility device deployments and support (primarily iOS, some Android/Windows Mobile)
- Ability to configure and troubleshoot mobile equipment (tablets and smartphones)
- Experience with AirWatch mobile management tools
- General troubleshooting & installation of laptop/desktop/video communications equipment
What We Do
Computech's ability to evolve and be flexible to a dynamic business world is precisely why Computech has been successful for so long. Our mission is to help our customers manage change and transform their businesses through high-quality, cost-effective business information solutions. We offer comprehensive, web-enabled and end-to-end services from within our many areas of expertise. We are a member of the Michigan Minority Supplier Diversity Council and have been honored with their Diamond award four times. We have been taking strides to revitalize Detroit and were one of ICIC's "Inner City 100" in 2013. We are currently CMMI Maturity Level 5 and also a Microsoft and Oracle Certified Gold Partner.
