Youtap Limited is a global fintech and software company delivering digital banking, payments, digital wallet, and merchant commerce solutions for financial institutions, businesses, and consumers. Our work sits at the intersection of technology and commerce, helping clients deliver reliable, connected digital experiences across critical financial services.
As a Technical Support Engineer, you will play an important role in maintaining the performance and reliability of platforms that support loyalty, payments, wallets, and merchant services. This role is well suited to someone who enjoys solving technical problems, working across client environments, and partnering closely with internal teams to keep complex systems running smoothly.
Responsibilities- Provide technical support for Youtap's loyalty, payment, wallet, and merchant platforms.
- Troubleshoot software, API, and integration issues across client environments.
- Monitor incidents, resolve escalations, and maintain service-level response targets.
- Document support procedures, root causes, and resolution steps for recurring issues.
- Collaborate with engineering and product teams to investigate complex technical problems.
Requirements
- 3+ years of technical support experience.
- Experience supporting fintech, payments, wallet, or merchant commerce platforms.
- Strong troubleshooting experience across software issues, APIs, and third-party integrations.
- Experience with incident management, handling support escalations, and working in SLA-driven support environments.
- Experience documenting technical issues, root causes, and resolution procedures clearly.
- Hands-on experience with Java and Spring Boot, along with familiarity with Docker and Kubernetes.
- Proven ability to collaborate effectively with engineering and product teams and to work directly with external customers.
- Fluency in English and Thai.
- Eligibility to work in Thailand.
- Experience working with CI/CD practices is a plus.
Benefits
Benefits will be discussed with the successful candidate
Skills Required
- 3+ years of technical support experience.
- Experience supporting fintech, payments, wallet, or merchant commerce platforms.
- Strong troubleshooting experience across software issues, APIs, and third-party integrations.
- Experience with incident management, handling support escalations, and working in SLA-driven support environments.
- Experience documenting technical issues, root causes, and resolution procedures clearly.
- Hands-on experience with Java and Spring Boot.
- Familiarity with Docker and Kubernetes.
- Proven ability to collaborate with engineering and product teams and work directly with external customers.
- Fluency in English and Thai.
- Eligibility to work in Thailand.
- Experience working with CI/CD practices.
What We Do
Youtap is a global software company with 200+ staff worldwide. The company provides banks, payment service providers, retailers, and mobile operators with cloud-based platforms for digital banking, payments, loyalty and rewards, and merchant services. Its product suite includes: YouPay – white-label digital wallets and payments platform. YouReward – loyalty and rewards platform. YouBank – digital banking platform. YouShop – merchant services and POS platform. Youtap’s cloud-based platforms are used by financial institutions, enterprises, and merchants to deliver digital financial services, manage customer engagement programs, and operate retail and payment systems. The solutions are designed for scalability and integration with existing infrastructure. Founded in 2007, Youtap has offices in Auckland, New York, Jakarta, and Singapore. Its shareholders include Verifone and Salim Group.
