We are looking for people with a passion for solving complex problems, bringing renewable energy to the world, and helping to reduce the dependency on fossil fuels. We work hard knowing our results will impact the affordability, reliability, and safety of clean and renewable energy systems. 

When you join Tigo, you will become part of a vibrant culture which is articulated by the following principles: 

Who we are: We are a global team of friendly people who overcome challenges and communicate in a collaborative fashion.

How we work: We operate in a flexible and dynamic environment, looking to the future with innovative solutions for customers.

Why we do it: We are committed to a more sustainable planet while embracing opportunities to grow our company and careers.

Company Description 

Tigo Energy is a worldwide leader in Flex MLPE (Module Level Power Electronics) that offers innovative solar power conversion and storage products. The Tigo TS4 platform increases solar production, decreases operating costs, and enhances safety. The company was founded in Silicon Valley in 2007, and its global team supports customers whose systems produce gigawatt hours of safe solar energy on all seven continents. 

Role Description 

This is a full-time - onsite, TEMPORARY CONTRACT (1 YEAR) role for a Technical Support Engineer. The Technical Support Engineer will provide technical support, troubleshoot issues, and perform analytical tasks. They will also provide customer support and service. 

WHAT YOU WILL BE DOING

• Passionate, Customer-Centric individual who can find solutions to any problem with a mindful approach and patient persistence
• Develop a deep understanding of the Tigo Energy product line. This will set you up for success in supporting our customers and helping them navigate the conversation
• Respond to and resolve product or service problems that customers are experiencing
• Meet team metrics for support performance and customer satisfaction
• Work effectively across various communication channels: phone, email, live chat, online support systems
• Retain customers by answering questions, finding solutions and providing suggestions that lead to short and long-term success
• Collect and analyze feedback after completing customer inquiries.
• Work collaboratively with colleagues to solve customer issues as quickly and efficiently as possible
• Report customer complaints and escalate issues when necessary to prevent potential churn
• Relay product flaws and failures to engineering and product development teams

WHAT WE WOULD LIKE TO SEE

• A bachelor’s degree or an equivalent combination of education and experience
• 2-5 years of technical support experience, knowledge of PV solar is preferred
• Working in the solar industry is a plus
• Computer proficient, Microsoft office, Salesforce, and Zendesk or equal ticketing platform.
• Strong communication with co-workers, managers, and customers
• Successful time management skills and prioritization skills
• Ability to work as part of a team within a highly collaborative environment

IT WOULD BE GREAT IF YOU HAD

• Previous experience with solar
• Experience in mechanical design and electro-mechanical manufacturing environment

ABOUT TIGO ENERGY

Tigo is the worldwide leader in Flex MLPE (Module Level Power Electronics) with innovative solutions that significantly enhance safety, increase energy production, and decrease operating costs of photovoltaic (PV) systems. Tigo’s TS4 platform maximizes the benefit of PV systems and provides customers with the most scalable, versatile, and reliable MLPE solution available.

Tigo was founded in Silicon Valley in 2007 to accelerate the adoption of solar energy worldwide. Tigo systems operate on 7 continents and produce gigawatt hours of reliable, clean, affordable and safe solar energy daily.

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