Summary of Role
V-Key is an internationally acclaimed software-based digital security company headquartered in Singapore and founded in 2011. Its pioneering mobile technology powers ultra-high-security solutions for digital identity, authentication, authorization for major banks, payment gateways, and government agencies.
We are also the inventor of V-OS, the world’s first and only true patented virtual secure element that uses advanced cryptographic and cybersecurity protections to comply with standards previously reserved only for expensive hardware solutions. It supports a wide range of use cases, including digital banking, national digital identity, digital tokens, Smart Nation, Card- less ATM withdrawals, and Mobile Document Signing.
We are looking for a Consultant (Client Android) as part of Customer Success and Support Department.
Duties and Responsibilities
- Work together with Technical Support Team and Cross-Functional teams to troubleshoot incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
- Create and maintain API Bridge solution between V-Key SDK and cross platforms (i.e. Flutter, ReactNative, Cordova…)
- Manage V-Key Diagnostic Application including maintain, update application regularly
- Participate in the project with customer to support the integration of V-Key solution
- Provide on-call/remote support outside regular business hours as and when required.
Requirements
- Bachelor’s degree or equivalent experience
- Mininum 2 years of experience in building software for Android
- Experience in Java/Kotlin language foundation, experience working with JNI layer and C/C++ language is preferred.
- Experience working with external data sources, APIs, third-party libraries, JSON and RESTFul technologies.
- Familiar with Android development framework and tools for analyzing memory usage, performance issues, and crash symbolication/debugging
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Solid understanding of the full mobile development life cycle
- Experience with iOS development, cross platforms development (i.e. Flutter, React Native, Cordova, Kony…) would be a plus
- Utilize AI-powered development tools (i.e. Claude, Github Copilot) and emerging AI technologies to improve software engineering effectiveness, including coding, testing, debugging, documentation, performance optimization, and problem resolution would be a big plus.
Soft skills
- Able to handle pressures while working on high priority/critical incidents
- Able to handle pressures while working on high priority/critical incidents
- Work in a team environment
- Be smart, driven, curious, and empathetic support member
- Love to work with multi-national customers
- Good at interpersonal communication with strong verbal/written English skills
- Previous experience supporting software products and resolving complex technical queries
- Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues
- Willing to work beyond business hours as and when required (Overtime benefit will be provided)
- Willing to travel oversea to work at customers’ site as required.
Skills Required
- Bachelor's degree or equivalent experience
- At least 2 years of experience building software for Android
- Foundation in Java or Kotlin
- Experience with external data sources, APIs, third-party libraries, JSON, and RESTful technologies
- Familiarity with Android development frameworks and tools for memory, performance, crash symbolication, and debugging analysis
- Knowledge of the mobile technology landscape, architectures, trends, and emerging technologies
- Understanding of the full mobile development life cycle
- JNI and C/C++ experience
- iOS or cross-platform development experience with Flutter, React Native, Cordova, Kony, or similar technologies
- Experience using AI-powered development tools such as Claude or GitHub Copilot
- Experience supporting software products and resolving complex technical queries
- Experience in a customer-facing role within a high-tech industry
- Strong verbal and written English communication skills
- Willingness to work beyond regular business hours when required
- Willingness to travel overseas to customer sites when required
What We Do
V-Key is a global leader in software based digital security, and is the inventor of V-OS, the world's first virtual secure element. FIPS 140-2 Validated and accredited by IMDA, V-Key's Security, Authorization, and Verification solutions are used widely across banking and government mobile and digital platforms across the region. ★ The World's First Deployed by top banks, mobile payment providers, and governments globally, V-OS is the world’s first virtual secure element. With V-OS as a strong security base, V-Key is able to provide a complete mobile application security for any mobile application. Our solutions allow businesses to roll out cloud-based payments, trusted authentication for mobile banking, and other secured mobile applications for user data protection without the need to use any form of hardware secure elements. After all, software security is the new hardware. ★ Certified Cryptography Using a FIPS 140-2 certified module for cryptographic assurance, our solutions have been accredited and accepted by multiple government agencies and regulatory bodies globally. The hardened V-OS virtual machine has been proven in multiple penetration tests to be able to withstand many classes of hacking attacks that are rarely protected against – challenging security standards previously held by hardware tokens. This allows our customers to easily comply with stringent regulatory requirements and other security requirements of cloud-based payments and mobile transactions. ★ Patented Protections V-OS has been architected and developed like a hardware encryptor in order to provide military-grade protection for your mobile app. Traditional tamper-protection relies on techniques such as code obfuscation, whitebox cryptography, and anti-tampering / anti-debugging mechanisms. V-Key tightly integrates these best-of-breed techniques into the V-OS virtual machine in a groundbreaking manner in order to create a reinforcing system of protection. (tag: vkey, mobile app protection, digital identity, 2fa, mfa)
