The Role
Provides entry-level technical support for employees and authorized personnel. Diagnoses routine hardware, software, and network issues; configures and deploys computers, devices, peripherals, and approved applications; maintains IT equipment inventories; documents incidents and resolutions; performs routine technology maintenance; and escalates complex problems to senior technical staff.
Summary Generated by Built In
Summary
This entry-level position is designed to facilitate the daily technical operations of Kebram Tech while offering a foundational platform for professionals to cultivate essential competencies in IT support, hardware and software diagnostics, networking, and general technology management. The role serves as a critical bridge for maintaining operational efficiency and providing immediate assistance to the organization's technical needs.
Responsibilities
- Deliver foundational technical assistance to employees, trainees, and authorized personnel.
- Diagnose and resolve routine hardware, software, and network connectivity challenges.
- Facilitate the setup, configuration, upkeep, and deployment of computer systems.
- Aid in troubleshooting basic network and internet access problems.
- Install and configure approved software applications, computing devices, and peripheral technology.
- Help organize and maintain the inventory of IT equipment and technical resources.
- Record and document technical incidents, resolution steps, and outcomes.
- Identify and refer complex technical matters to senior technical staff for advanced handling.
- Participate in standard technology maintenance and operational tasks.
- Execute additional technical support functions as directed by management.
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
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