The Company:
Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America aims to provide sustainable and reliable energy solutions to meet the growing demand for clean power and is known for its commitment to innovation, high-quality standards, and exceptional customer service.
The Position:
The Technical Quality Coordinator serves as a central coordination point for BESS rework and remediation activities. The role coordinates technical information, work instructions, materials, resources, schedules, and communication among Engineering, Technical Support, Service, Project Management, and field teams. The position is responsible for supporting rework readiness, tracking execution progress, coordinating technical issues encountered during field work, and driving assigned actions through completion.
Responsibilities:
- Coordinate the dispatch of Vendors to provide onsite service.
- Issue Service Purchase Orders or Task Orders as required for Vendors.
- Communicate professionally and effectively by phone and email with Vendors on spare parts needs, dispatching and return of material.
- Place material orders for rework cases.
- Handle and initiate RFQ process.
- Communicates with customers on the status of the arrival of vendors and/or materials.
- Review dispatch board to ensure Vendor’s schedules make best use of time/costs.
- Coordinates data entry in SAP and CRM based on Service daily reports and service report that are turned in.
- Works cross functionally with procurement, third party partners, regional competency center and field service staff.
- Assists in maintaining rework database, including customer data, service reports, and photographs.
- Anticipate and resolve problems with minimal supervision.
- Build and track required plans and schedules to conduct rework activities for multiple projects and sites as assigned.
- Verify Vendor invoices correspond with services provided.
- Provide feedback to supervisor regarding scheduling for new site.
- Ability to work well under pressure while demonstrating accountability to achieve results.
- Ability to effectively handle multiple concurrent activities.
- Collaborate with cross-functional teams to streamline processes and enhance operational effectiveness.
- Adhere to security protocols and training, maintaining alignment with company policies.
- Perform other duties as assigned to support company mission, values, and goals.
Education or Desired Licenses and Certificates:
- Over 5 years of experience in a customer service role
- Bachelor’s degree, technical degree, or equivalent experience
- Preferred experience in the PV/BESS industry
Skills and Abilities:
- Technical problem-solving and analytical skills
- Self-starter with strong initiative and excellent communication abilities
- Must possess customer service, problem-solving skills, and possess decision making
- Organizational skills with a detail-oriented approach and strong initiative
- Strong technical support focus with a service-oriented attitude towards both the Sales team and customers
- Excellent interpersonal and communication skills
- Ability to collaborate effectively in a team environment
- Proficiency in Microsoft Office Suite
- Experience with Airtable is a plus
- Mandarin is a plus
- Strong organizational and time-management skills
Travel:
- 5%-10%
Work Location and Status:
- Full time, Remote position
- No visa/legal sponsorship
Compensation:
- Compensation commensurate with experience
- Competitive benefits package and employee programs
- Strong personal and company growth opportunities
For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $65,000 - $80,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.
Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.
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Skills Required
- Over 5 years of experience in a customer service role
- Bachelor's degree, technical degree, or equivalent experience
- Strong technical problem-solving and analytical skills
- Customer service, problem-solving, and decision-making skills
- Strong organizational and time-management skills
- Excellent communication and interpersonal skills
- Ability to collaborate effectively in a team environment
- Proficiency in Microsoft Office Suite
- Experience in the photovoltaic or battery energy storage systems industry
- Experience with Airtable
- Mandarin language skills
What We Do
Founded in 1997, Sungrow Power Supply Co., Ltd. is a leading global renewable energy company specializing in the R&D, production, sales, and services of renewable energy equipment. Sungrow operates in more than 100 countries and regions worldwide, with 20+ international subsidiaries, 4 major manufacturing bases, and 7 R&D centers. With strong global presence and continuous innovation, Sungrow has been honored with numerous awards, including “Global Top 500 New Energy Enterprises”, “The World's Most Bankable PV Inverter and Energy Storage Company (BloombergNEF).”, “Best Employer Brand among Globalized Enterprises”, and “MSCI ESG Rating AAA”. Looking ahead, Sungrow will remain committed to its mission of “Clean power for all,” to bridge to a sustainable future while building a trusted, world-renowned brand.
