Lacuna Technologies

Technical Program Manager

Reposted 10 Days Ago

Los Angeles, CA, USA

In-Office

Mid level

Logistics • Software • Transportation

The Role

As a Technical Program Manager, oversee technical projects, engage with stakeholders, ensure project objectives are met, and maintain client relationships.

Summary Generated by Built In

We work with cities around the globe to build the digital infrastructure that will fully realize 21st century mobility -- everything from scooters to AVs to flying taxis.

Our long-term vision is to build and operate a digital platform for cities, which will support a rich ecosystem of applications for public infrastructure, such as applications for collaborative autonomy, in support of smart growth, and other smart-city technologies.

In short, we’re building the first comprehensive technology platform to realize the creation of smart cities. We aspire to be uniquely city- and citizen-friendly -- we want to build this future on a foundation of open source, privacy-first, society-first principles, from the ground up.

We are housed at Playground Global, an incubator with fantastic facilities, near the California Ave CalTrain station in Palo Alto. We are an early-stage but well-funded stealth company on a steep growth curve with significant early traction.

Technical Program Manager

The Technical Program Manager will be responsible for managing projects and a staff to ensure project cost, schedules and project objectives are met. The ideal candidate will have experience in multiple IT disciplines and is adept at managing projects in a dynamic environment.

The role involves engaging with team members, executive staff members, vendors and external partners. You must possess the ability to promote collaborative decision-making, provide direction and establish a sense of urgency within the project team.

You will act as a key advisor to our clients and help to ensuring their success. You will partner with the Account teams to align at the stakeholder level, building and maintaining strong relationships. In this role, you will be responsible for helping clients achieve business value and ROI from their investment with Lacuna.

Responsibilities:

Oversee technical projects using standard project management and program management processes and tools
Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
Support Product Teams’ development software by formulating objectives, planning deliverables and resource availability plans
Facilitate stakeholder reviews (inclusive of client, Product, vendors, etc) of functional and design specifications to ensure full understanding of individual deliverables
Formulate, track, and execute project plans with project teams, with specific focus on enabling rollout of Lacuna products with new clients
Work with Product and Account teams to apply learnings from each client engagement to future efforts
Partner with Product team on scoping resource and cost implications for clients
Responsible for stewardship of client budget
Clearly communicate project status to all stakeholders
Work with Product and Client teams to identify, prioritize and mitigate project issue and risks
Responsible for assessing the impact of shifting priorities on the project when changes are required
Ensure planning meetings, daily updates, customer reviews and retrospective meetings are held consistently and are run effectively

Preferred Skills:

Excellent project management skills: planning, scheduling, project communication, issue resolution, change management, and risk management
Creative solving of technical problems to ensure the ability to translate business requirements into project plans
Well versed in Agile software project management and the software development life cycle
Navigate customer organizational structures to identify and build relationships with stakeholders
Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
Demonstrated ability to operate both strategically and tactically in a fast-paced environment
High degree of organization and ability to manage multiple, competing priorities
Ability to quickly grasp and distinctly explain technological and business concepts
Ability to communicate at all levels with clarity and precision both written and verbally
Team player who is comfortable under pressure

Lacuna is an equal opportunity employer. In building a product to solve real world problems for our cities, we strive to build a company representative of those cities. We encourage diversity in thought, experience, background and perspective. We are committed to creating such an environment for all employees.

Top Skills

Agile

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The Company

HQ: Palo Alto, CA

65 Employees

Year Founded: 2018

What We Do

Lacuna makes open source transportation software adoption easy for cities. Founded in 2018, Lacuna Technologies is a services provider that helps transportation agencies better manage the public right-of-way. We operate open source systems in the service of cities and support transportation and public works agencies around the world in their goals to deliver mobility options that meet the varied needs of your residents while remaining technology neutral and avoiding vendor lock-in. We also support and actively participate in an open source software community focused on enabling modern urban mobility. What We Do At a time when cities are moving rapidly to stay in-step with the dramatic rate of changes in transportation spurred by private industry, cities are finding new ways to become more agile. Many cities also recognize this growing need for common interfaces, tools, and practices to better manage all forms of transportation and support the widest range of transportation technology providers. Our team provides Digital Mobility Infrastructure Services, which includes the operation, integration, and support for open source systems in the service of transportation agencies and their goals. By providing services such as systems integration, security hardening, and 24/7/365 support, Lacuna helps cities more easily and readily leverage available open source mobility software - such as the Mobility Data Specification (MDS), the General Transit Feed Specification (GTFS), the General Bikeshare Feed Specification (GBFS), and emerging open mapping systems - to improve outcomes, reduce costs, and avoid vendor lock-in. Our consultancy, Ellis & Associates, also provides Strategic Consulting and Technology & Program Delivery Services to help cities develop strategic plans around transportation technology and to deliver individual technology programs.