The Role
Lead large-scale AI, digital, and cloud transformation programs from strategy through launch and realized business value. Manage multiple Agile teams, workstreams, dependencies, governance, KPIs, budgets, risks, and executive stakeholder alignment. Translate business needs into technical requirements, facilitate architecture discussions, establish AI lifecycle and evaluation standards, and guide decisions involving model risk, observability, and agentic solutions. Mentor delivery managers, support staffing and hiring decisions, and contribute to client expansion opportunities and delivery practice improvements.
Summary Generated by Built In
Technical Program Manager3 days a week on-site in NYC or Mountain View, CA; ~20% client travel required.
Company Overview
Robots & Pencils is an applied AI engineering firm building the next frontier of business architecture. We design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for our clients. We're all in on AWS, combining deep UX capability with senior engineering talent to get AI into production fast and keep it there.
We’ve earned the trust of leaders across Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, and Manufacturing and more, and earned a reputation as the nimble alternative to traditional global systems integrators. Founded in 2009, with delivery centers in Canada, the United States, Eastern Europe, and Latin America, we are smaller, faster, and more senior by design. Our teams average 15+ years of experience. We move fast, sweat the details, and build things that actually ship.
Position Overview
As a Technical Program Manager, you own the full arc of large, multi-workstream programs, from translating a client’s business goals into a technical plan through launch and the value it delivers afterward. You sit at the intersection of business and engineering: facilitating architecture and engineering discussions, shaping technical direction alongside our engineering leads, and keeping multiple distributed teams moving toward the same outcome.
Why This Role Matters
The biggest engagements Robots and Pencils takes on are enterprise AI, cloud, and agentic transformations with many teams, many stakeholders, and real money on the line. Technical Program Managers are what keep those programs from fragmenting. You can sit with a client executive in the morning and an engineering lead in the afternoon and make sure both are working toward the same business result. When priorities conflict, or risk shows up with limited information and a tight deadline, you frame the trade-off clearly and drive the decision, so our promise of production-ready AI holds at enterprise scale.
What You’ll Do
Program Leadership
Company Overview
Robots & Pencils is an applied AI engineering firm building the next frontier of business architecture. We design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for our clients. We're all in on AWS, combining deep UX capability with senior engineering talent to get AI into production fast and keep it there.
We’ve earned the trust of leaders across Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, and Manufacturing and more, and earned a reputation as the nimble alternative to traditional global systems integrators. Founded in 2009, with delivery centers in Canada, the United States, Eastern Europe, and Latin America, we are smaller, faster, and more senior by design. Our teams average 15+ years of experience. We move fast, sweat the details, and build things that actually ship.
Position Overview
As a Technical Program Manager, you own the full arc of large, multi-workstream programs, from translating a client’s business goals into a technical plan through launch and the value it delivers afterward. You sit at the intersection of business and engineering: facilitating architecture and engineering discussions, shaping technical direction alongside our engineering leads, and keeping multiple distributed teams moving toward the same outcome.
Why This Role Matters
The biggest engagements Robots and Pencils takes on are enterprise AI, cloud, and agentic transformations with many teams, many stakeholders, and real money on the line. Technical Program Managers are what keep those programs from fragmenting. You can sit with a client executive in the morning and an engineering lead in the afternoon and make sure both are working toward the same business result. When priorities conflict, or risk shows up with limited information and a tight deadline, you frame the trade-off clearly and drive the decision, so our promise of production-ready AI holds at enterprise scale.
What You’ll Do
Program Leadership
- Own end-to-end delivery of large-scale ($10M+) AI, digital, and cloud transformation programs, from strategy and roadmap through launch and realized business value
- Take large, complex programs and break them down into manageable, deliverable workstreams with clear ownership, sequencing, and dependencies
- Drive program schedules from design to launch across multiple concurrent Agile teams, keeping delivery managers and product managers aligned on one integrated plan
- Define program-level KPIs and governance, using data to report program health and guide decisions across scope, timeline, budget, and quality
- Bridge business requirements and technical solutions, distilling customer needs into clear technical requirements and mapping each one back to the business outcome it serves
- Facilitate engineering and architecture discussions, and build a deep enough technical understanding of the products, across frontend and back-end technologies, to help drive the technical direction of the teams
- Decompose complex technical problems into actionable, deliverable solutions the teams can execute against
- Contribute to technical documentation and define the documentation standards your programs follow
- Own the AI Development Life Cycle (AIDLC) at the program level, and set the standard Senior Delivery Managers follow for standing it up across workstreams
- Set the program-wide definition of done for probabilistic and AI-driven features (evaluation thresholds, human-in-the-loop checkpoints, post-launch monitoring) and hold every workstream to it
- Partner with AI engineering leads on model risk, data readiness, evaluation strategy, and observability for agentic work, and translate technical uncertainty into a program plan and risk register the client can act on
- Define what success looks like for AI-augmented delivery across the program (quality, rework, review overhead, and velocity, not just tests passed) and drive status visibility across complex AI-driven pipelines
- Make the call on when an agentic approach is the wrong tool for a client’s needs, weighing context management, latency, infrastructure, and cost, and defend that call to the client
- Use AI yourself every day, with tools like Claude, to accelerate planning, specifications, reporting, and stakeholder communication, and model that for the delivery leaders on your programs
- Serve as the senior program partner to client executives, building trust through transparency, consistency, and clear communication
- Anticipate bottlenecks before they land, provide escalation management, and make the trade-offs that balance business needs against technical constraints
- Facilitate and lead trade-off decisions with customers, stakeholders, and partner teams when priorities conflict, and manage escalations or misalignments whenever committed outcomes or quality are at risk
- Communicate program schedules, progress, and business impact to stakeholders and senior leaders, so executives see ongoing value, not just status
- Partner with Client Partners to shape the follow-on work and expansion opportunities that grow out of the program
- Lead and mentor the Senior Delivery Managers and Delivery Managers on your programs with concrete feedback and stretch opportunities
- Thrive in an innovative environment where ambiguity and conflicting priorities are the norm, and create clarity for the teams around you
- Shape R&P’s delivery practice, tools, and frameworks beyond your own programs
- Assess program staffing and capability gaps, and partner with Client Partners and leadership on staffing needs and high-potential talent
- Conduct executive interviews and serve as an essential voice in go/no-go hiring decisions across the firm
- 5+ years of experience leading multiple Agile teams (including Scrum Masters and Product Owners) concurrently or at scale
- 5+ years of experience leading and delivering enterprise-level IT engagements
- Proven track record leading large-scale ($10M+) AI, digital, or cloud transformation programs from strategy through to realized business value
- Practical application of frameworks (Well-Architected, Cloud Adoption Framework) to inform program decision-making and solution governance
- Strong technical foundation: able to engage credibly on architecture, frontend and back-end technologies, and cloud-native design, and to decompose complex technical problems into deliverable solutions; ability to distill customer needs into technical requirements and functional specifications, map them to business outcomes
- Track record leading programs where AI/ML or agentic capability was core to the solution, including how you managed model risk, evaluation, and client expectations, and the ability to set program-wide standards for evaluation, human-in-the-loop checkpoints, and monitoring
- Demonstrable daily use of AI tools (e.g., Claude) to enhance planning, specifications, reporting, and documentation
- Experience with delivery and engineering tooling (e.g., Jira, Confluence, GitHub, Azure DevOps, CI/CD pipelines)
- Comfort operating in ambiguity, and the credibility with clients to bring growth conversations forward with Client Partners
- Vertical depth in one or more of Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, or Manufacturing
- Experience delivering agentic, AI co-worker, or app0lied-AI initiatives in enterprise
- Comprehensive knowledge of AWS services, architectures, and best practices, applied to guide technical decisions and strategic planning
- Owned the end-to-end delivery of complex, multi-workstream agentic AI transformation programs
- Prior career experience in client-facing roles (engagement management, consulting, account leadership) that informs growth conversations
- A doer. You see something broken and fix it. You'd rather move on clarity than wait for certainty.
- A fast learner who knows you don't know everything. The AI landscape changes weekly. You're senior enough to know better and curious enough to keep learning anyway.
- Direct in a way that makes the work better. You give honest feedback. You'd rather have the hard conversation than blow smoke.
- Obsessed with craft. You know genius is in the details. You ship exceptional, not perfect, and you don't put your name on work you wouldn't stand behind.
- Built for ownership. You honor commitments, admit mistakes fast, and back your teammates when a decision costs something. No handoffs, no finger-pointing.
- All in. You treat clients' businesses like your own. You take the work seriously without taking yourself seriously.
- Resourceful when the budget, timeline, or team is tight. Constraints don't slow you down. They sharpen you.
- Calm when it gets hot. When scope, timeline, and stakeholders pull in three directions, you slow the room down enough to make the right call. You’d rather raise the hard trade-off in week two than absorb it in week eight.
- Glad to be in the room with people who care as much as you do. Our teams average fifteen-plus years of experience. We hire people who push each other to do better work.
Skills Required
- 5+ years of experience leading multiple Agile teams, including Scrum Masters and Product Owners, concurrently or at scale
- 5+ years of experience leading and delivering enterprise-level IT engagements
- Proven track record leading large-scale $10M+ AI, digital, or cloud transformation programs from strategy through realized business value
- Practical application of Well-Architected and Cloud Adoption Frameworks for program decision-making and solution governance
- Strong technical foundation in architecture, frontend and backend technologies, cloud-native design, technical decomposition, technical requirements, and functional specifications
- Experience leading programs where AI/ML or agentic capability was core to the solution, including model risk, evaluation, human-in-the-loop checkpoints, and monitoring
- Demonstrable daily use of AI tools such as Claude for planning, specifications, reporting, and documentation
- Experience with delivery and engineering tooling such as Jira, Confluence, GitHub, Azure DevOps, and CI/CD pipelines
- Comfort operating in ambiguity and credibility with clients to support growth conversations
- Vertical experience in Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, or Manufacturing
- Experience delivering agentic, AI co-worker, or applied-AI enterprise initiatives
- Comprehensive knowledge of AWS services, architectures, and best practices
- Experience owning end-to-end delivery of complex, multi-workstream agentic AI transformation programs
- Prior client-facing experience in engagement management, consulting, or account leadership
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The Company
What We Do
Robots & Pencils develops digital strategies and products that deliver exponential impact to our clients. We design and build solutions that unlock data and insights, infuse intelligent automation, and accelerate product innovation across the organization. Everything we do starts by blending the sciences with the humanities, the Robots with the Pencils. Our top-tier talent fuses creativity + technology to help brands transform their businesses, deliver delightful customer and employee experiences, and maintain a competitive edge amidst a constantly changing industry landscape.
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