Technical Change Manager
Location: Chicago - Remote
JOB SUMMARY
The Technical Change Manager bridges IT/cybersecurity change control processes with organizational change management, ensuring that technology-driven changes are implemented in a controlled, risk-managed manner while preparing impacted users for adoption. Clients operate in high-stakes regulated industries — this role demands ITSM rigor and people-centered thinking.
KEY RESPONSIBILITIES
- Manage the technical change control process including change request intake, CAB facilitation, and approval workflows for cybersecurity and technology changes
- Assess risk, impact, and rollback readiness for proposed changes across IAM, TVM, Network Security, and infrastructure environments
- Coordinate change scheduling and communication with client IT, security, and business teams across regulated industries
- Develop user-facing communication and readiness content for technology-driven changes
- Maintain the forward schedule of change (FSC) and monitor for conflicts across concurrent client engagements
- Conduct post-implementation reviews (PIRs) and document lessons learned
- Integrate change management practices into Agile, DevOps, or ITSM delivery frameworks as appropriate
- Identify patterns in failed or rolled-back changes and drive process improvement
QUALIFICATIONS
- Bachelor's degree preferred — equivalent experience in IT change management or ITSM is welcome
- 3–6 years of experience in IT change management, ITSM, or technology delivery within consulting or enterprise environments
- Familiarity with CAB processes, ITIL change frameworks, and ITSM platforms — ServiceNow experience strongly preferred
- Knowledge of cybersecurity tooling (IAM, TVM, Network Security) and how changes in these areas affect business operations
- Experience with OCM principles or change readiness activities strongly preferred
- ITIL v4 certification is a great to have
- Strong analytical judgment — you know a high-risk change when you see one
What We Do
We help enterprise organizations design, implement, and sustain their most critical security and technology programs. Our work spans four core disciplines: cybersecurity solution design and delivery across IAM, Data Security, Network Security, Threat & Vulnerability Management, CDR & Application Security, GRC & Compliance, AI Security, Quantum Security, and OT Security; program and project management that keeps complex, multi-stakeholder initiatives on track; organizational change management that drives people-side adoption and ensures technology investments deliver lasting value; and M&A advisory and integration support that helps organizations navigate technology and security through the full transaction lifecycle. We don't hand off a roadmap and walk away — we stay in it with our clients through execution, transition, and long-term success.
Why Work With Us
At Pearl, you get the rigor of a premium consultancy and the ownership of a boutique firm. Work across cybersecurity delivery, program management, OCM, and M&A. Grow into new practice areas, wear multiple hats, and have a real voice in how we evolve.
Gallery
.png){kind=logo}
