The Role
The Technical Business Analyst gathers and validates requirements, translates business needs into functional specifications and user stories, and serves as an AEM/WCM functional subject matter expert. The role supports integrations, governance, compliance, documentation, QA/UAT, traceability, and defect triage while coordinating across business, technical, architecture, and governance teams.
Summary Generated by Built In
About the Role
We are seeking a Technical Business Analyst with 7–10
years of experience who can bridge the gap between business needs and
technical solutions in enterprise-scale digital programs. The ideal candidate
will have experience with Adobe Experience Manager (AEM/AEMaaCS) or
equivalent enterprise Web Content Management (WCM) platforms, enabling them to
translate complex requirements into actionable deliverables for development and
governance teams.
Key Responsibilities
- Requirement Gathering & Analysis
- Collaborate with business stakeholders, product
owners, and technical teams to elicit, document, and validate
requirements.
- Translate business needs into functional
specifications, user stories, acceptance criteria, and process flows.
- AEM/WCM Expertise
- Act as the functional SME for AEM/AEMaaCS (or equivalent WCM platforms such as Sitecore, Drupal, etc.).
- Document and validate requirements for AEM
components, templates, workflows, content fragments, and integrations.
- Support governance initiatives including multi-brand
setups, author enablement, and compliance-driven workflows.
- Integration & Technical Liaison
- Partner
with architects and developers to ensure requirements align with enterprise
integration patterns (e.g., CRM, DAM, Analytics, Identity, Payment
Gateways).
- Support
API/microservices documentation, data mapping, and validation.
- Governance
& Documentation
- Produce audit-ready documentation: BRDs, FRDs, traceability matrices,
impact assessments, and Confluence-ready governance pages.
- Ensure
solutions meet compliance, scalability, and performance standards.
- Testing
& Validation
- Support
QA/UAT teams with test case design, requirement traceability, and
defect triage.
- Validate
AEM/WCM features against business scenarios and governance rules.
Requirements
- Must-Have:
Prior experience working on Adobe Experience Manager (AEM/AEMaaCS) or enterprise WCM platforms.
- 7–10
years of experience as a Business Analyst in digital platforms,
eCommerce, or enterprise CMS environments.
- Strong
knowledge of Agile/Scrum methodologies, and backlog management
tools (JIRA, Confluence).
- Experience
in functional documentation: BRDs, FRDs, user stories, acceptance
criteria, process maps.
- Familiarity
with integration workflows (CRM, DAM, Analytics, Identity,
Payments).
- Knowledge
of Adobe Analytics, Target, Launch, or other Adobe Experience Cloud
solutions.
- Experience
with multi-brand governance, compliance-driven environments, and author
enablement.
- Excellent communication skills to work across business,
technical, and governance teams
Benefits
Good to Have
- Exposure
to Adobe Commerce (Magento) or other enterprise commerce platforms.
- Understanding of API/microservices,
cloud-native architectures, and DevOps workflows
Soft Skills
- Strong
analytical and problem-solving mindset.
- Ability
to challenge assumptions, identify risks, and propose evidence-based
solutions.
- Excellent
stakeholder management and cross-functional collaboration skills.
- Self-driven,
detail-oriented, and comfortable working in fast-paced enterprise
environments.
Skills Required
- 7-10 years of experience as a Business Analyst in digital platforms, eCommerce, or enterprise CMS environments
- Prior experience with Adobe Experience Manager, AEMaaCS, or an equivalent enterprise Web Content Management platform such as Sitecore or Drupal
- Experience documenting AEM/WCM components, templates, workflows, content fragments, and integrations
- Strong knowledge of Agile and Scrum methodologies
- Experience with backlog management tools including JIRA and Confluence
- Experience creating BRDs, FRDs, user stories, acceptance criteria, process maps, traceability matrices, and impact assessments
- Familiarity with CRM, DAM, analytics, identity, and payment integration workflows
- Knowledge of Adobe Analytics, Adobe Target, Adobe Launch, or other Adobe Experience Cloud solutions
- Experience with multi-brand governance, compliance-driven environments, and author enablement
- Excellent communication, stakeholder management, analytical, and cross-functional collaboration skills
- Exposure to Adobe Commerce, Magento, or other enterprise commerce platforms
- Understanding of APIs, microservices, cloud-native architectures, and DevOps workflows
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The Company
What We Do
DLUX TECH is an AI-powered MarTech consultancy headquartered in Sydney, Australia, with delivery operations in Coimbatore, India. It helps organizations pursue digital transformation through consulting, implementation, managed application services, marketing automation, content management and digital asset management. Working across Adobe, Salesforce, Dataiku and InRiver platforms, DLUX serves sectors including retail, technology, healthcare, finance, media and entertainment for diverse enterprise clients.
