M365 Technical Analyst
Swindon, Newport, or Stockton-on-Tees
Band D - £34,101 - £40,000
It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.
The Office Productivity team enables the tools and technologies that power how UKSBS works. We are responsible for Microsoft 365, Copilot, Power Platform, CoPilot, SharePoint and other productivity services used across the organisation.
Duties will include, but are not limited to the following:
- Provide 3rd line support for Office Productivity services.
- Administer and improve Microsoft 365, including Teams, SharePoint, OneDrive and Power Platform.
- Support the adoption and ongoing development of Microsoft Copilot and AI-enabled services.
- Configure, maintain and optimise productivity platforms and integrations.
- Investigate and resolve technical issues, incidents and service requests.
- Develop and maintain technical documentation and knowledge articles.
- Support testing, deployment and implementation of new features and capabilities.
- Identify opportunities for automation, service improvement and increased user productivity.
- Work with stakeholders / Product Owner to understand requirements and deliver technical solutions.
- Ensure services comply with security, governance and data protection standards.
- Strong knowledge of Microsoft 365 administration and support.
- Experience with Teams, SharePoint Online, OneDrive and Power Platform.
- Understanding of Microsoft Copilot, AI technologies, or a strong desire to specialise in this area.
- Experience providing 2nd/3rd line technical support.
- Strong troubleshooting and problem-solving skills.
- Experience producing technical documentation and guidance.
- Excellent customer focus and stakeholder engagement skills.
- Ability to manage competing priorities and work independently.
To do this role well you will need:
- Strong knowledge of Microsoft 365 administration and support.
- Experience with Teams, SharePoint Online, OneDrive and Power Platform.
- Understanding of Microsoft Copilot, AI technologies, or a strong desire to specialise in this area.
- Experience providing 2nd/3rd line technical support.
- Strong troubleshooting and problem-solving skills.
- Experience producing technical documentation and guidance.
- Excellent customer focus and stakeholder engagement skills.
- Ability to manage competing priorities and work independently.
The following would be advantageous but are not essential:
- Experience with Copilot Studio, Power Automate or AI agent technologies.
- Experience with Jira and Confluence.
- Knowledge of Microsoft Entra ID and Exchange Online.
- ITIL, Microsoft or related certifications.
- SAFe Agile experience
Your application:
As part of the application process, you must submit both a CV and a covering letter. Your covering letter should outline your reasons for applying for the role and highlight any transferable skills and/or relevant experience that support your application. Please note that applications submitted without a covering letter will not be progressed.
Artificial Intelligence:
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.
Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks.
We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
We look forward to hearing from you.
Skills Required
- Strong knowledge of Microsoft 365 administration and support
- Experience with Teams, SharePoint Online, OneDrive, and Power Platform
- Understanding of Microsoft Copilot and AI technologies, or strong desire to specialize in this area
- Experience providing second- or third-line technical support
- Strong troubleshooting and problem-solving skills
- Experience producing technical documentation and guidance
- Excellent customer focus and stakeholder engagement skills
- Ability to manage competing priorities and work independently
- Experience with Copilot Studio, Power Automate, or AI agent technologies
- Experience with Jira and Confluence
- Knowledge of Microsoft Entra ID and Exchange Online
- ITIL, Microsoft, or related certifications
- SAFe Agile experience
What We Do
UK Shared Business Services Limited (UKSBS) is a government-owned shared services provider supporting UK public-sector customers. It delivers transactional and specialist business services across HR and payroll, finance, procurement, and IT, helping shareholder departments and organizations achieve their goals. Its mission is to provide expert, efficient shared services that improve outcomes for UK society and the economy. Through reliable, integrated operations and digital support.
