Technical Account Manager
Location: Albuquerque, New Mexico - Remote
Employment Type: Full-Time
GDI Infotech is partnering with a growing Managed Services Provider (MSP) seeking an experienced Technical Account Manager (TAM) to serve as the primary relationship owner for a portfolio of clients. This individual will be responsible for maintaining strong client relationships, driving customer satisfaction, conducting Quarterly Business Reviews (QBRs), and identifying technology, project, and revenue-generating opportunities.
The ideal candidate possesses strong communication and consultative skills, understands the MSP or IT Services landscape, and has a proven ability to build trusted partnerships with small and mid-sized businesses (SMBs).
Key Responsibilities
- Manage and nurture relationships across a portfolio of clients.
- Serve as the primary point of contact for strategic account discussions and ongoing business reviews.
- Conduct Quarterly Business Reviews (QBRs) and present technology roadmaps, performance metrics, and recommendations.
- Identify opportunities for additional services, projects, and technology solutions that align with client business goals.
- Collaborate with technical teams to ensure successful delivery of services and projects.
- Maintain regular communication with clients to ensure a high level of satisfaction and retention.
- Develop a thorough understanding of client environments, objectives, and business challenges.
Qualifications
- 3+ years of experience in Account Management, Client Success, Business Development, or a Technical Account Manager role.
- Previous experience within an MSP, IT Services Provider (ITSP), or similar technology-focused environment preferred.
- Experience working with SMB clients and understanding their technology needs.
- Strong presentation, communication, and relationship-building skills.
- Ability to identify business opportunities and translate them into technology solutions.
- Comfortable discussing IT infrastructure, cloud services, cybersecurity, and managed services offerings.
Preferred Skills
- MSP, IT Services, or technology consulting background.
- Experience conducting executive-level business reviews and strategic planning sessions.
- Proven track record of account growth, client retention, and revenue generation.
If you're passionate about building long-term client relationships and helping organizations leverage technology to achieve their business goals, we'd love to hear from you.
Skills Required
- 3+ years of experience in account management, client success, business development, or technical account management
- Experience working with SMB clients and understanding their technology needs
- Strong presentation, communication, and relationship-building skills
- Ability to identify business opportunities and translate them into technology solutions
- Comfort discussing IT infrastructure, cloud services, cybersecurity, and managed services offerings
- Previous experience within an MSP, IT services provider, or similar technology-focused environment
- MSP, IT services, or technology consulting background
- Experience conducting executive-level business reviews and strategic planning sessions
- Proven track record of account growth, client retention, and revenue generation
What We Do
GDI Infotech provides IT talent staffing and digital transformation solutions for managed service providers, enterprise technology organizations, universities, healthcare systems, financial institutions, and government entities. Its services include strategic staffing, technology consulting, data solutions, digital transformation, AI enablement, cybersecurity, and nationwide field support. Headquartered in Ann Arbor, Michigan, GDI supplies qualified technical professionals and helps clients modernize technology operations.
