International Flight Support (IFS) builds smart, stable, and customer-focused software for the aviation industry. Our platform helps airline operators digitise flight operations, reducing workload, improving compliance, and enabling seamless coordination between pilots and back-office staff.
We are a team of 17 with diverse international backgrounds, headquartered in Copenhagen and serving a growing global customer base. We care about product quality, practical innovation, and long-term partnerships. Our working language is English.
Job DescriptionWe're looking for a technically-minded customer success professional to join a small, committed team where your work has real impact. You'll own the full support journey for our B2B accounts, from first contact through to resolution, while building lasting relationships and working closely with engineers, product leaders, and aviation professionals.
QualificationsWhat You'll Do
Handle and resolve customer technical support requests, managing cases from first contact through to resolution
- Be the go-to person for customers on technical queries, coordinating internally and keeping customers informed throughout
Proactively reach out to customers to anticipate needs, follow up on open items, and maintain strong relationships
Monitor account health and flag risks, opportunities, or recurring issues
Handle customer onboarding through project implementation, helping new accounts get set up and comfortable with our tools
Work closely with internal teams, product, development, and sales, to relay customer feedback and help prioritise cases
Help maintain support documentation and contribute to a knowledge base that improves team efficiency
What We're Looking For
2+ years of experience in technical support, customer success, or account management in a B2B environment
A strong service mindset: you take ownership, follow through, and genuinely care about the customer experience
Comfortable with operating within technical environments, systems, integrations, and data flows, and able to translate complexity into clear communication
Proactive and commercially aware: you understand the link between customer satisfaction and business outcomes
Organised and structured, with the ability to manage multiple accounts or workstreams simultaneously
Strong written and verbal communication skills
Collaborative and team-oriented, but equally able to work autonomously and take initiative
Based in Copenhagen or willing to relocate; this is primarily an on-site role with some flexibility to work from home
Bonus: experience in aviation, MRO, logistics, or another technical or regulated industry
Why Join IFS
Be part of a small, committed team where your work has real impact
Work closely with engineers, product leaders, and aviation professionals
Contribute to building tools used by real people in critical operations
Based in the heart of Copenhagen, with work-from-home flexibility
Competitive benefits: additional healthcare insurance and pension
Free office lunch, snacks, and soft drinks
Dedicated growth days for personal and professional development
Plus, did you ever dream of flying in the cockpit? At IFS, that dream might just come true
Skills Required
- 2+ years of experience in technical support, customer success, or account management in a B2B environment
- Strong communication skills
- Ability to work autonomously and take initiative
- Experience in aviation, MRO, logistics, or another technical or regulated industry
What We Do
The future of aviation is all about innovation and digitization. Our mission is to make flight operations feel simple and we do so by removing any manual obstacles on the way and providing a customizable platform that seamlessly integrates all flight operation requirements in one place.
