Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.
Job Description● Minimum 5 year of work experience in an International Voice Program from premium contact centres.
● Minimum 2-year experience as a Team Leader in International voice process.
● Prior experience in BFSI is required.
● Thorough understanding of Operations Metric, People Practices (score calculations, parameters ratings, Attrition calculation, Situation Handling etc).
● Customer service oriented. Should have prior knowledge of customer care processes and techniques.
● Proficient in MS Office – Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc.
Hi,
We have multiple openings for different location, for different clients. If you are interesting in plz find the attached details.
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Skills Required
- Minimum 5 years of experience in an international voice program at a premium contact center
- Minimum 2 years of experience as a Team Leader in an international voice process
- Prior experience in BFSI
- Understanding of operations metrics and people practices, including score calculations, rating parameters, attrition calculations, and situation handling
- Customer-service orientation and knowledge of customer-care processes and techniques
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Knowledge of Lean Six Sigma Green Belt, Lean, and scheduling
What We Do
Squircle IT Consulting Services Pvt Ltd is a leading IT solutions and services company established with a mission to provide comprehensive, top-of-the-line solutions specializing in Enterprise Resource Planning (ERP) and Business Intelligence (BI). Based in Hyderabad, India, the company offers a full spectrum of services ranging from implementation and business consulting to support, leveraging deep technology and domain expertise.
