The Role
Leads a quality assurance team supporting US mortgage operations. Responsibilities include developing quality policies, conducting audits, driving process improvements, coordinating training, analyzing quality trends, preparing management reports, and coaching team members. The role requires substantial mortgage quality experience and leadership of 40–60 associates.
Summary Generated by Built In
Job Description: Team Leader (Quality)
Position Overview: As a Quality Team Leader, you will play a pivotal role in ensuring the delivery of high-quality products and services. You will lead a team responsible for monitoring, evaluating, and enhancing the quality of our operations, products, and customer interactions. This role requires a strong understanding of quality management principles, leadership capabilities, and the ability to drive continuous improvement initiatives.
ROLES AND RESPONSIBILITIES:
Team Leadership:
- Lead, mentor, and coach a team of quality assurance professionals.
- Foster a culture of accountability, collaboration, and continuous learning within the team.
- Set clear performance expectations and provide regular feedback and performance evaluations.
Quality Assurance:
- Develop and implement quality assurance policies and procedures.
- Conduct audits and inspections to identify areas for improvement and ensure adherence to quality standards.
Process Improvement:
- Identify opportunities for process improvement across all areas of the organization.
- Collaborate with cross-functional teams to implement process enhancements and drive efficiencies.
Training and Development:
- Coordinate training programs to educate employees on quality standards, processes, and best practices.
- Promote a culture of quality awareness and continuous improvement throughout the organization.
Reporting and Analysis:
- Prepare regular reports and presentations on quality metrics and performance to senior management.
- Analyze data to identify trends, root causes of quality issues, and opportunities for improvement.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Bachelor’s degree in any stream
ADDITIONAL REQUIREMENTS:
- Six Sigma Certification would be an added advantage.
SHIFTS
- US Shift
EXPERIENCE REQUIRED:
- 8–12 years in US Mortgage Quality with at least 4 years in a Leadership (TL & above) role having handled a span of 40 to 60 associates.
Skills Required
- Bachelor's degree in any stream
- 8–12 years of experience in US mortgage quality
- At least 4 years in a team leadership role at Team Lead level or above
- Experience managing a team span of 40–60 associates
- Six Sigma certification
- Availability to work the US shift
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The Company
What We Do
Outamation provides compliance-first AI and workflow automation for mortgage servicers and other regulated organizations. Its software streamlines document-heavy work such as loan modifications, loss mitigation, default servicing, and document management, combining document intelligence, customizable workflows, integrations, and automated quality checks. The company also serves healthcare providers and legal firms. Its stated mission is cost-effective, purpose-driven automation that improves efficiency while maintaining compliance with industry standards.
