The Role
Leads interpreter operations by monitoring performance against client expectations, providing real-time support and coaching, coordinating with departments, tracking KPI achievement, and producing Excel and Microsoft Office 365 reports and analysis for decision-making.
Summary Generated by Built In
Would you like to be part of a globally impactful interpretation company? 💻
At CLS, we’re looking for a LAD Administrator who will be an essential part of the operations team, collaborating directly with interpreters and other departments to improve production and achieve our goals.
🖥 Position: Operations Team Leader.
📍 Location: Santa Ana, El Salvador.
💼 Work Type: Hybrid (Home Office and On-Site).
Job Description:
The Operations Team Leader is responsible to ensure Interpreters are performing according to our client expectations, working on any area of opportunity needed by providing real time support, proper coaching/follow up when needed.
As well as ensuring all KPI´s targets are reached.
Key Responsibilities:
- Maintain constant and effective communication with our Interpreters Team.
- Collaborate with different Departments to Coordinate Efforts.
- Generate reports and analysis in Excel and Office 365 Apps to support decision-making process.
Requirements:
- Knowledge in the Interpretation Industry.
- Proficiency in Excel (Medium - Advance) and Microsoft Office 365.
- Strong English skills (Above 85%).
- Minimum of 3 years if experience in Leadership/Staff Members.
Benefits of joining CLS:
- Dynamic and Collaborative work environment.
- Flexibility to work both from home and on-site.
- Opportunities for Professional Growth.
IMPORTANT: This position is available ONLY for El Salvador residents. If you want to join our team, send your CV and be part of CLS to transform the interpretation industry! 🚀
At CLS, we’re looking for a LAD Administrator who will be an essential part of the operations team, collaborating directly with interpreters and other departments to improve production and achieve our goals.
🖥 Position: Operations Team Leader.
📍 Location: Santa Ana, El Salvador.
💼 Work Type: Hybrid (Home Office and On-Site).
Job Description:
The Operations Team Leader is responsible to ensure Interpreters are performing according to our client expectations, working on any area of opportunity needed by providing real time support, proper coaching/follow up when needed.
As well as ensuring all KPI´s targets are reached.
Key Responsibilities:
- Maintain constant and effective communication with our Interpreters Team.
- Collaborate with different Departments to Coordinate Efforts.
- Generate reports and analysis in Excel and Office 365 Apps to support decision-making process.
Requirements:
- Knowledge in the Interpretation Industry.
- Proficiency in Excel (Medium - Advance) and Microsoft Office 365.
- Strong English skills (Above 85%).
- Minimum of 3 years if experience in Leadership/Staff Members.
Benefits of joining CLS:
- Dynamic and Collaborative work environment.
- Flexibility to work both from home and on-site.
- Opportunities for Professional Growth.
IMPORTANT: This position is available ONLY for El Salvador residents. If you want to join our team, send your CV and be part of CLS to transform the interpretation industry! 🚀
Skills Required
- Knowledge of the interpretation industry
- Medium to advanced proficiency in Microsoft Excel
- Proficiency in Microsoft Office 365
- Strong English skills above 85%
- At least 3 years of leadership or staff management experience
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The Company
What We Do
ContactLink Solutions is a U.S.-headquartered language access services company that connects hospitals, law firms, government agencies, insurers, educational organizations and enterprises with certified interpreters and translators across more than 250 languages. It provides over-the-phone, video, onsite and remote interpretation, certified translation, localization and multilingual contact-center support, serving medical, legal, government and corporate communication needs through a 24/7, technology-enabled network.
