Systems / Network Administrator Lead

Key Tasks & Responsibilities

• Lead enterprise systems administration, network operations, and operations and maintenance (O&M) activities across the USMEPCOM enterprise.  

• Serve as the contractor's service owner for enterprise infrastructure services and ensure systems consistently meet defined service level objectives.  

• Plan, organize, and direct contractor personnel responsible for operations and maintenance of USMEPCOM-constructed networks.  

• Provide technical leadership for Windows and UNIX/Linux operating systems, physical and virtual servers, databases, VMware ESXi environments, Storage Area Networks (SANs), collaboration tools, enterprise applications, and cloud infrastructure.  

• Perform system-level configuration, validation, integration, and administration of enterprise hardware, software, operating systems, and infrastructure platforms while maintaining interoperability with existing legacy systems.  

• Lead engineering development, infrastructure integration, interface design analysis, software and hardware testing, and enterprise systems implementation activities.  

• Apply Risk Management Framework (RMF) security principles, practices, and procedures to maintain compliance with Department of Defense cybersecurity requirements.  

• Lead the Outage Response Team (ORT) and direct all activities associated with enterprise outage response, incident management, disaster recovery, and Continuity of Operations (COOP).  

• Serve as the primary point of contact during enterprise outages, coordinating response activities with Government leadership, vendors, DISA, external agencies, and other stakeholders.  

• Coordinate, direct, and oversee outage resolution efforts while providing timely status updates to Government leadership throughout incident response activities.  

• Develop, maintain, and regularly update enterprise outage response procedures, Incident Response Plans, disaster recovery documentation, and operational playbooks.  

• Review Incident Response Plans quarterly to ensure system inventories, procedures, documentation, and operational processes remain current.  

• Lead geographically dispersed teams responsible for enterprise infrastructure operations, systems administration, and network support.  

• Monitor enterprise performance, availability, and operational health while proactively identifying opportunities for infrastructure improvements, automation, and operational efficiencies.  

• Support cloud technologies, virtual desktop infrastructure (VDI), enterprise networking, firewall administration, secure communications, and enterprise modernization initiatives.  

• Foster continuous improvement while ensuring compliance with Federal Government, Department of Defense, and enterprise IT operational standards and best practices.  

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Network Engineering, or a related technical discipline is preferred.  

• Minimum five (5) years recent experience managing enterprise IT teams in geographically dispersed locations supporting operations and maintenance of enterprise servers (physical and virtual), operating systems (Windows and UNIX/Linux), databases, VMware ESXi, Storage Area Networks (SANs), collaboration tools, enterprise applications, scripting, and enterprise security.  

• Minimum one (1) year recent experience: 

• Leading network personnel and coordinating enterprise outage response procedures 

• Supporting DISA network transport solutions.  

• Minimum five (5) years recent experience supporting: 

• Cloud-based enterprise solutions and cloud infrastructure 

• Virtual desktop infrastructure (VDI) environments 

• In enterprise network and systems administration, including outage response and incident management 

• Leading enterprise network operations teams supporting programs similar in size, scope, and complexity to this Task Order 

• Minimum six (6) years recent experience supporting global enterprise network systems and subsystems, including LAN, WAN, MPLS, BGP, network availability, troubleshooting, and infrastructure optimization 

• Minimum three (3) years experience: 

• Supporting IPv4 and IPv6 protocol stacks 

• Planning and executing local and long-haul communications  

• Supporting and troubleshooting firewall appliances, firewall rulesets, and enterprise firewall solutions 

Certifications

Must have or obtain all certifications required under DoDM 8140.03 Cyberspace Workforce Qualification and Management Program.   

• Must have an active ITIL® 4 Practice Manager Certification or ITIL® 4 Foundation Certification.   

• Candidates who do not currently possess the following certifications must obtain them within one month of hire. The company will sponsor certification training and examination costs as needed.   

• Microsoft Certified Solutions Expert (MCSE) certification.   

• Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Design Expert (CCDE) certification.   

• At least one information security certification (e.g., CompTIA Security+, Certified Information Systems Security Professional (CISSP)).   

• At least two network certifications (e.g., Cisco Certified Network Associate (CCNA), CompTIA Network+).   

• DoDI 8570.01 Information Assurance System Architect and Engineer (IASAE) Level III certification. 

Security Clearance

•  Active Secret Clearance is required. 

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• This position is primarily remote. Candidates located in the Chicago area are preferred, but this is not a requirement. Approximately 25% travel is anticipated during the first six months of the contract, primarily to the USMEPCOM Headquarters in North Chicago, Illinois, to support transition activities and program ramp-up. Once the program is fully operational, travel is expected to decrease to approximately 10% for periodic customer meetings and program support.