Systems Administrator

SCOPE: The purpose of this role is to keep technology and all end-users, internal and external, working with as much uptime as possible, and with minimal interruptions from technology issues. In the event of a technical issue, the candidate responds quickly and effectively to all staff with amazing customer service. This role is the face of the organization’s technology services to the customer.

ESSENTIAL FUNCTIONS: 

●    Implement and execute Seed Company defined ITIL best practices

●    Administer and support the organization’s collaboration tools including but not limited to the Microsoft 365 suite, Sharepoint, and G-Suite environments

●    Support, maintain, and administer the organization’s cloud-based services.

●    Support office and remote staff in a Mac and Windows environment

●    Provide technical solutions for hardware, software, network, licensing, access, and permissions issues for end users

●    Be available to respond quickly and effectively to the needs of the business

●    Resolve hardware, software and system issues, escalating to technical lead as necessary. Handle intake of HelpDesk requests and provide technical support for all troubleshooting issues. 

●    Maintain documentation and knowledge-base of known solutions. Leverage artificial intelligence and self-support capabilities of HelpDesk tools.

●    Maintain SaaS and on-prem systems, including updates, security patches and device management solutions (JAMF and Intune)

●    Perform network infrastructure troubleshooting (Meraki switches, wireless access points, and AWS instances and VPC)

●    Install, maintain, and support office technology in conference rooms, office visuals, web meetings, telephony, and A/V

●    Provide end user A/V support during critical meetings and webinars as needed

●    Provision laptops and ensure internet/power connectivity to support Seed Company staff

●    Work with team members to ensure documentation is accurate and simple.

●    Provide end-user support for Seed Company developed products and 3rd party products and services.

SUPERVISORY RESPONSIBILITY:

•    No supervision requirements.

OTHER DUTIES: 

•    Provide input to help influence ITIL best practices.

•    Attend and participate in a variety of meetings and task force groups as directed and maintain required level of knowledge pertaining to operating procedures, requirements, processes and policies.

•    Lead and or participate in projects or task force groups which focus on issues having organization wide impact.

•    Perform or assist with any assignments as required or directed.

WORK ENVIRONMENT:

This job operates in a professional office environment.

PHYSICAL DEMANDS:

Occasionally picking up computer systems of up to 10 lbs.

TRAVEL:

No travel required.

QUALIFICATIONS: 

•    Strong faith in Jesus Christ as Savior; God honoring lifestyle.

•    Passion for the Word of God and provision of the Word for every people group.

•    Championing Seed Company’s vision, mission, and values.

•    BS in Computer Science or related field and 3-5 years experience

•    Affable personality with a desire to help customers with their needs

•    Prior experience with Mac, Windows, iOS, and A/V technology

•    Experience supporting Meraki/Cisco network infrastructure

•    Experience with troubleshooting end-user technology issues quickly and effectively

•    Strong understanding of technology trends and ability to apply at Seed Company

•    Build relationships with IT vendors to ensure excellent level of service

•    Bonus points for certifications: ITIL Service Management, AWS Certifications, Cisco CCNA, CompTIA Network+