Systems Administrator

Job Title 

Systems Administrator

Summary

Joyce/Dayton employs about 250 people across locations in Dayton, Ohio, Clayton, Ohio and Portland, Indiana. A single network spans all sites, and one administrator supports it today. The Portland plant carries its own servers, a segmented shop floor network that feeds the computer numerical control (CNC) machines, and roughly 60 floor Chromebooks.
The Systems Administrator is the second person who knows that environment. Stationed at the Portland plant, the Systems Administrator runs servers, backups and patching, resolves the issues the IT Support Specialist escalates, and delivers assigned infrastructure projects at both sites. The role works alongside the Network Administrator, who remains the lead for network and security, and grows from supporting the core systems into sharing ownership of them. This position is Salary, Exempt, reporting to the VP of Technology.

Job Description

Essential Duties and Responsibilities  

Servers and Systems

• Install, configure, patch and maintain virtualization hosts, virtual machines, domain controllers, and file and print services
• Administer Active Directory, single sign-on and identity services, covering accounts, groups and access
• Administer Google Workspace, including email, Drive and Chromebook device management
• Monitor server performance, capacity and server room conditions, and respond to alerts
• Deploy, patch, replace and retire Portland end user devices, with the IT Support Specialist handling day to day setup and first line support

Backup and Recovery

• Administer the enterprise backup solution, including cross-site replication, growing from supporting the solution into owning it
• Run, document and report on scheduled restore tests, and contribute to disaster recovery plans

Network, Shop Floor and Security

• Support the Network Administrator across switching, routing, cabling, wireless, firewall, remote access and the site internet circuits
• Support the segmented shop floor network and the connectivity behind the manufacturing systems. Machine software, controls and vendor managed equipment remain with Engineering and the vendor
• Remediate vulnerabilities, apply security baselines, and administer endpoint protection
• Support internal and external audits, including the periodic access reviews

Support and Escalation

• Resolve the issues the IT Support Specialist escalates, and bring in the Network Administrator on network and security problems
• Own vendor support cases through to resolution
• Mentor IT team members, and work with the ERP team so that infrastructure changes and deployments serve the wider business

Projects and Documentation

• Participate in infrastructure design and implementation, including readiness for the Portland plant expansion
• Plan maintenance around production schedules, and deliver assigned projects to agreed dates or raise slipped dates early
• Maintain documentation of systems, configurations and recovery procedures, and cross-train with the Network Administrator
• Work with vendors to procure, configure and deploy equipment, and maintain asset records

Perform related work and additional duties as assigned

Critical Skills

• Trustworthiness- We earn trust through honesty, integrity and reliability.
• Adaptable- We demonstrate the ability to maintain effectiveness in a changing environment.
• Approachable- We are open minded, friendly, engaging, understanding and empathetic; being comfortable engaging in challenging conversations.
• Curious- We improve the organization by seeking information and knowledge to continually grow and learn and reduce moments of uncertainty and ambiguity.

Minimum Qualifications 

• Associate Degree in Information Technology, Computer Science or a related discipline; relevant work experience and certifications also considered
• 3-5 years administering business technology environments, including:
  • Windows Server and Active Directory
  • Server virtualization, preferably Hyper-V
  • Enterprise backup, replication and restore testing
  • Patch, vulnerability and endpoint management
  • Google Workspace administration, including Chromebook device management
• Experience managing escalations and vendor support cases, and keeping documentation current
• Excellent written and verbal communication, including explaining technical matters to people who do not work in technology, and teaching others
• Ability to work independently and as part of a small team, and to manage competing priorities and hold a date or raise a change early
• Ability to support monthly weekend maintenance and occasional off hours work across a three shift operation
• Valid driver's license and ability to travel between company facilities up to 20%

Supporting Qualifications

• Manufacturing experience, including shop floor networks, CNC connectivity, or enterprise resource planning systems
• Networking experience, including firewalls, switches, and secure access service edge or software defined wide area network platforms
• Single sign-on, identity management, and third party integrations
• Microsoft Office 365 administration, databases, and Windows or Linux web hosting
• Scripting knowledge, such as PowerShell, Python, or Google Apps Script
• Security frameworks and benchmarks, and preparing evidence for security reviews
• Industry certifications such as CompTIA A+, Network+, or Security+

Physical Requirements

• Prolonged periods walking, sitting, and standing, and working on a computer in a manufacturing environment
• Must be able to lift and transport up to 30 pounds at times
• Occasionally crawl, climb ladders or stairs, or use lift equipment; work around machinery noise and comply with site personal protective equipment requirements

Time Type

Full time

Joyce/Dayton Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of age, race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.