INflow Federal is seeking a motivated Systems Administrator responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.
At INflow, your work is more than a job- it's a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow Federal is where your expertise can truly make a difference.
Responsibilities:
- Serve as NGA College Liaison for all events involving program IT equipment and/or requiring program support.
- Facilitate meetings and engage regularly with customers and members of senior leadership to:
- Address IT related questions or concerns
- Coordinate and plan emerging customer requirements and classes
- Provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in NGA College classrooms and spaces
- Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
- Provide troubleshooting support for systems hardware and software issues that are highly complex.
- Performs advance software installations and upgrades to operating systems and layered software packages.
- Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
- Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
- Leads complex data/media recoverability following a schedule of system backups and database archive operations.
- Evaluates and assesses existing systems and plans long term strategies.
- Configure and maintain networked computer systems, including hardware, system software, and applications
- Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
- Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
- Inventory management of program deployed software and end user devices
- Utilize Cisco TMS to facilitate VTC calls
- Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
- Train end-users in the proper use of hardware and software. May training large groups of end users.
- May coach and review the work of less experienced professionals.
- May serve as a team or task leader (Not a people manager)
- May require after-hours support or weekend support for mission, program and special project support
Required Skills:
- Knowledge in one or more of the following areas:
- Thin Client using Virtual Desktop Infrastructure (VDI) Technology
- Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
- End User Hardware: Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone,
- Desktop Image Management
- Home Directory and Profile Support Services
- E-mail Support Services
- Software Support Services
- Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
- Excellent troubleshooting capabilities
- Strong communication skills
- Strong work ethic and attention to detail
- Strong writing skills (consistently document work completed)
- Strong time management skills and ability to work flexible schedules to meet job requirements
- Ability to move and lift computers, printers, monitors, and other hardware
- Team player and willing to share knowledge and learn from others to ensure team's success
- Enthusiasm and ability to adapt to new and changing technologies
Education and Experience Requirements:
- BA/BS (or equivalent experience)
- 8+ years of experience
- Security+ or CASP
- ITIL v4 Foundations
Clearance Requirements:
- TS/SCI with ability to obtain CI Poly.
Other Notes
- Some travel may be required: Must have valid driver’s license and transportation. This is subject to change at the direction of the customer.
- If accommodation is needed with your application or the interview process for applicants with disabilities, please contact Human Resources at 703-594-8601.
- Candidate must have the ability to lift up to 50 lbs.
- Must have willingness to perform duties not listed in the job description as required by INflow and our customer.
Skills Required
- Minimum 3+ years systems administration experience
- Active TS/SCI clearance
- Eligibility to obtain CI Poly
- Security+ certification or DoD 8570 Level II equivalent (must be obtained within 90 days of hire)
- Technical training, certifications, or degree in a related field
- Proficiency in UNIX administration
- Proficiency in Windows administration
- Storage administration experience
- Experience with STIG guidelines and security compliance
- Experience with Retina and HBSS
- Tier 2/3 support experience for Unix/Windows workstations and servers
- Database management experience (security, data integrity, disaster recovery, bulk imports/exports)
- Ability to respond to after-hour calls and provide on-call support
- Willingness to travel (30-75% within Washington Metropolitan area; may include CONUS/OCONUS)
- Valid driver's license and transportation
- Ability to lift/move/carry equipment up to 50 pounds
- U.S. Citizenship
- Willingness to perform duties not listed in the job description as required
What We Do
INflow Federal was founded in 2013. The “INflow difference” begins with a simple belief encompassing the importance of employee culture. We are obsessed with our people and have demonstrated year-over-year that our employee-focused approach leads to customer success. As a leading Small Disadvantaged Business (SDB) innovator, we offer proven expertise in Network Modernization, Cybersecurity, Digital Modernization and Joint Force Mission Operations. We serve our federal government customers in over 20 states domestically to include the United States Navy (USN), United States Marine Corps (USMC), National Reconnaissance Office (NRO) and Joint Forces. At INflow, US Military Veterans have continuously paved the path ahead for our customers. We developed a homegrown “Veteran Outreach Program” focused around attracting and hiring transitioning military personnel and has resulted in veterans representing over 50% of our company. Simplifying the customer experience requires everyone within our organization to work together. Our leadership communicates transparently with our team on a regular basis with a commitment to do the right thing for all those we serve. Our customers recognize doing business with INflow means working with people who consistently deliver with agility, passion and integrity. This is how INflow continues to evolve, grow and accompany our customers into the future of mission systems and operations. Visit us at www.INflowFed.com.
