Job Description
About BAE Systems
Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation's history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.
About This Job
Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a junior Service Desk Technician. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

• Resolve technical problems in a call center/help desk environment
• Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
• Resolve access requests for user accounts and other support functions
• Where possible, use automated tools and scripts to improve efficiency and accuracy
• Provide technical assistance, training and system documentation for users to promote efficient operation of applications
• Perform other duties as assigned

What's In It For You

• Competitive wages
• Medical
• Dental
• 401k
• Paid time off
• Work/life balance
• Career development
• Tuition reimbursement
• Mentorship opportunities
• Rewards & recognition

Work Location
Roy, Utah, or hybrid remote
Travel
Clearance Requirement
The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required.
Certification Requirement
If not already DoD 8570 IAT Level II compliant, the applicant must receive CompTIA Security+ or other DoD IAT Level II certification within 6 months of employment.
Citizenship Requirement
Pursuant to a government contract, this specific position requires US citizenship.
#ASFS
Required Education, Experience, & Skills
Education and experience requirements for this position are as follows:

• High School Diploma and 4+ years of software engineering or similar technical experience, or
• BS/BA in Computer Science or Software Engineering and 0+ years of experience, or
• MS/MA in Computer Science or Software Engineering and 0+ years of experience

Required Experience & Skills:

• Excellent customer support skills
• Experience with Active Directory, desktop support, and ticketing systems
• Experience working in a Service Desk/Help Desk team environment

Clearance Requirement
The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred, but not required.
Certification Requirement
If not already DoD 8570 IAT Level II compliant, the applicant must receive CompTIA Security+ or other DoD IAT Level II certification within 6 months of employment.
Citizenship Requirement
Pursuant to a government contract, this specific position requires US citizenship.
Preferred Education, Experience, & Skills
Preferred Education, Experience, & Skills

• Bachelor's degree in a technical field
• Experience with Atlassian Jira and Confluence
• Experience supporting a DoD customer
• Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service

Pay Information
Full-Time Salary Range: $50580 - $85950
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.