Role: System Technical Support L1
Location: Ontario, Canada
Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in San Diego, California will continue to power our growth in Canada, United States, and Mexico.
Life at GeekPlus is straightforward. We're a team of geeks who love technology and teamwork. We work together to meet customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology is seeing it happen at scale! We are biased toward action and getting things done and think differently about how we apply technology. We support each other, and we're empowered to win. Our strength comes from our different backgrounds and perspectives.
Job Requirements:
1. Fluent in English and Mandarin, both in written and oral to communicate effectively with customers and team
2. Be responsible for Geek+ System and customers while providing quick responses and solutions
3. Record all events in SS ticket system
4. Be able to prioritize events and escalate issues according to the impact and severity
5. Assist Technical L2 Support in PROD issues
6. Assist Hardware Support and other teams in PROD issues.
7. Document and maintain system knowledge for internal team
Job Qualification:
1. Computer Science or related major
2. At least 1 year experience in IT support and services, warehousing experience is preferred
3. Excellent In Database SQL, crystal report experience is preferred
4. Basic IT knowledge in Linux, network and Database performance
5. Be patient and be able to analyze situations at customer Sites
6. Self-driven, customer-focused, striving to achieve customer success
Skills Required
- Fluent in English and Mandarin, written and oral
- Computer Science or related degree or major
- At least 1 year of experience in IT support and services
- Warehousing experience
- SQL experience
- Crystal Reports experience
- Basic knowledge of Linux, networking, and database performance
- Ability to analyze situations at customer sites
- Patience and customer-focused approach
- Self-driven attitude and commitment to customer success
What We Do
Geek+ is a global technology company leading the intelligent logistics revolution. We apply advanced robotics and smart technologies to realize flexible, reliable, and highly efficient solutions for warehouses, factories, and supply chain management. Our R&D team brings together the brightest robotics and computer science engineers with industrial engineers that have deep understanding of logistics, enabling us to offer comprehensive solutions to our customers. We develop tailored solutions to a wide range of industries, including e-commerce, apparel, retail, logistics, 3PL, pharmaceutical, and manufacturing. Geek+ counts 500+ global customers and has sold more than 30,000 robots worldwide. Founded in 2015, Geek+ has over 1500 employees with offices in the US, Germany, the UK, Japan, Hong Kong and Singapore.
