System Engineer- RMM

ProVal Technologies is a master managed services provider (MSP). Our forte is managed services, and we partner with some of the most successful and innovative IT Service providers to provide them with 24x7 network operations center (NOC) support, and remote infrastructure management across leading technology platforms.

The company is driven by our core values (reflected by our name) and provides an excellent learning platform and career path to its employees. A culture driven by excellence in service delivery, continuous innovation, and employee recognition, makes ProVal a great place to call home for professionals. Come and become a part of this experience, to fast-track your way to success. For more details, please go through the website: www.provaltech.com

CORE RESPONSIBILITIES

· Administer and maintain RMM platforms such as VSA, Datto RMM and NinjaOne

· Configure and manage monitoring policies, alert thresholds, and automated remediation workflows

· Develop, test, and maintain PowerShell and automation scripts for endpoint management

· Manage Windows and third-party patch deployment, compliance, and reporting

· Monitor endpoint health, agent status, and system performance across managed environments

· Troubleshoot RMM agent issues, patch failures, automation failures, and monitoring gaps

· Configure and optimize alerting to reduce false positives and alert fatigue

· Provide software deployment, uninstallations, and remote remediation activities

· Maintain asset inventory, custom fields, and endpoint documentation within the RMM platform

· Integrate RMM tools with PSA, documentation, and security platforms where applicable

· Support endpoint security operations including AV, EDR, BitLocker, and vulnerability remediation

· Generate operational reports related to patching, compliance, automation, and endpoint health

· Create and maintain SOPs, technical documentation, and automation standards

· Collaborate with NOC, Service Desk, and Engineering teams for issue resolution and process improvement

· Ensure adherence to security standards, maintenance windows, and operational best practices

· Assist in onboarding new clients, devices, and monitoring standards into the RMM platform

· Participate in after-hours maintenance activities and emergency troubleshooting when required

· Continuously identify opportunities for automation and operational optimization

ELIGIBILITY

· Any technical graduate

· Excellent communication skills

· Flexible working in shifts

· Must have 3-5 years of relevant experience in Automation and RMM (PowerShell)

REQUIRED SKILL SET

· Experience with server-side scripting automation

· RMM Administration experience (Managing, onboarding and maintaining compliance )

· Scripting in either PowerShell, bash, or python environments

BENEFICIAL SKILL SET

· MSP Experience

· Experience with scripting and technologies

· Experience with security solutions

· Experience with API based scripting