System Administrator

| Bangalore, Bengaluru, Karnataka, IND
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Who we are: 

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

As a System Administrator in Acqueon you will….

    • Understand the nature of the issues the customer is facing and provide adequate solutions for the same
    • Manage & Maintain essential IT operations, including operating systems, servers, email systems, laptops, desktops, software and hardware
    • Respond to customer queries and complaints
    • Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email
    • Report difficult or complex issues to the manager. Try finding a feasible solution as soon as possible
    • Follow up with the users on a regular basis, till the issue closed & document
    • Determine potential issues and get them resolved beforehand
    • Suggest improvements in the existing procedures
    • Ensure that all the issues are resolved on time
    • Good communication skills is must

    Required Candidate Profile:

    • 4-5 years experience managing IT infrastructure and support
    • ITIL foundation
    • 3+ years experience in IT Support, good experience with IT hardware, software (Windows, Linux, O365, Active Directory)
    • Working experience on Windows infrastructure services like FTP, Telnet, DNS and DHCP etc
    • Working in depth knowledge of Linux, Windows operating systems experience with supporting and troubleshooting stability and performance issues.
    • Experience with Servers, Infrastructure, Platform Sizing
    • Working knowledge on AD, O365 Server
    • Ability to work in a fast-paced environment and meet tight periodic reporting deadlines
    • Willingness to work in shifts (24 x 7 x 365 model )

This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry’s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.

More Information on Acqueon
Acqueon operates in the Artificial Intelligence industry. The company is located in Dallas, Texas. Acqueon was founded in 2019. It has 284 total employees. To see all 15 open jobs at Acqueon, click here.
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