Schneider Geospatial is a leading PE-backed GovTech SaaS company transforming how governments serve their communities. Our GIS-based GovTech solutions power over 1,000 local governments across 34 states. We help public agencies streamline parcel management, permitting & licensing, and asset management, making government more transparent, efficient, and citizen focused.
Recognized multiple years as a Great Employer to Work For, we blend a purpose-driven mission with the innovation and agility of a high-growth software company. Schneider Geospatial has also been named GovTech 100 for four consecutive years, recognizing the most innovative and impactful companies serving the state and local government.
The Schneider Geospatial Support Specialist serves as a front-line team member providing excellent remote customer service for clients and end users of our desktop and SaaS applications, while managing many concurrent tasks. An ideal candidate will use problem solving skills to troubleshoot initial problems related to hardware and software to identify and resolve technical problems.
What you can expect in the role
- Willingness to learn new skills.
- Clearly document support cases and client questions.
- Experience working in small teams with an entrepreneurial attitude.
Responsibilities
- Provide phone and email support relating to maintaining Schneider Geospatial’s web products.
- Respond to client calls and emails in a timely manner.
- Remotely connect to client machines to assist with Data ETL connection issues.
- Analyse client issues, troubleshoot the problem, and implement the solution.
- Document and record case communications.
- Manage multiple cases simultaneously.
- Ability to verbally communicate clearly with client over the phone in the English language.
- Good communication, enunciation, and grammar skills (in the English language) are highly important.
Essential Skills
- Demonstrated problem solving and analytical skills.
- Providing on-call support for multiple applications.
- Strong work ethic and proactive approach.
- Friendly, personable, and quick to establish rapport with clients.
- Efficient in Microsoft Office applications.
Qualifications
- Experience reading/writing Structured Query Language (SQL)
- Experience with reading/writing basic script programs (Python)
- Experience with Windows OS, file directory and network navigation, basic OS admin tasks.
- Demonstrated problem solving and analytical skills, with a willingness to learn new skills.
- Experience reading/writing HTML, CSS, JavaScript is a strong plus
- Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
- Experience with local government (county and municipal) operations, especially pertaining to land assessment and taxation, infrastructure and asset management.
- Experience with Schneider Geospatial’s software products, a strong plus.
- Experience with GIS, specifically ESRI ArcGIS products, is a plus.
Skills Required
- Strong problem-solving and analytical skills
- Ability to provide on-call support for multiple applications
- Strong work ethic and proactive approach
- Friendly, personable communication and ability to establish rapport with clients
- Efficient use of Microsoft Office applications
- Experience reading and writing SQL
- Experience reading and writing basic Python scripts
- Experience with Windows OS, file directories, network navigation, and basic operating system administration
- Willingness to learn new skills
- Clear verbal communication, enunciation, grammar, and English-language client communication
- Experience reading and writing HTML, CSS, and JavaScript
- Experience with local government operations, especially land assessment, taxation, infrastructure, or asset management
- Experience with Schneider Geospatial software products
- Experience with GIS and ESRI ArcGIS products
What We Do
Schneider Geospatial is a PE-backed GovTech SaaS company that provides GIS-based solutions for local governments. Its platform supports parcel management, permitting and licensing, and asset management, helping public agencies centralize data, improve operational efficiency, increase transparency, and deliver more accessible, citizen-focused services. The company’s solutions serve more than 1,000 local governments across 34 states and reach over 32 million citizens annually.
