We’re looking for a motivated individual to take on the role of Support Representative at Activehours. This is a great entry-level opportunity to join a startup early on and grow with the company. This role spans across customer support, operations, and product.
QualificationsSpecific responsibilities include:
* Expediting and troubleshooting customer transactions
* Engaging with customers through email and phone calls
* Identifying customer needs or problems and designing solutions
Desired Skills and Experience:
* Ability to work hard in a fast-paced environment and solve problems independently
* Experience with Excel and ability to learn new computer systems
* Exceptional written and verbal communication skills
* Experience at a startup, in customer service, or in retail is a plus!
At Activehours, you will:
* Work with a small, agile, and talented group of people chasing an underserved market.
* Build an awesome product, amazing customer experience, and vibrant brand.
* Enjoy benefits such as health, dental, and vision plans for individuals and dependents, competitive salary, and flexible vacation.
Press from the past two months:
- http://www.buzzfeed.com/carolineodonovan/the-end-of-payday-how-activehours-is-giving-freelancers-more#
- http://www.thefeed.us/gadgets/apps-wish-thought-first/
- http://roadwarriorvoices.com/2015/06/02/startup-allows-lyft-drivers-and-other-hourly-workers-to-get-paid-sooner/
- http://www.washingtonpost.com/blogs/wonkblog/wp/2015/06/15/workers-in-america-have-problems-meet-the-technologies-trying-to-solve-them/
- http://socialracemedia.com/activehours-app-waiting-for-paychecks-is-a-thing-of-the-past/
- http://www.forbes.com/sites/elainepofeldt/2015/05/31/startup-aims-to-free-lyft-drivers-and-hourly-workers-from-cash-flow-crunch/
Skills Required
- Ability to work hard in a fast-paced environment and solve problems independently
- Experience with Microsoft Excel
- Ability to learn new computer systems
- Exceptional written and verbal communication skills
- Experience at a startup, in customer service, or in retail
What We Do
Activehours, later rebranded as EarnIn, develops financial technology that gives people immediate access to wages they have already earned rather than making them wait for payday. Its mission is to make every day payday and help users improve their financial futures. The company operates as a live-service software business, using data analysis and product innovation to expand its earned-wage-access offering.
