Job Posting: Systems Engineer
Department: Advanced Services
Location: Hybrid/Remote (as applicable)
Employment Type: Full-time
About the Role
We’re seeking an experienced Systems Engineer to design, implement, manage and support modern endpoint management across Microsoft and Apple ecosystems with a strong focus on automation, operational excellence, and DevOps-aligned practices. This role blends Intune engineering with automation/AI, CI/CD awareness, and continuous improvement in a multi-customer environment.
What You’ll Do (Key Responsibilities)
Microsoft Intune Engineering
- Design, implement, and maintain Microsoft Intune configurations for Windows and mobile devices
- Lead customer migration projects to Microsoft Intune
- Build, manage, and maintain:
- Compliance policies
- Configuration profiles
- Endpoint security policies and baselines
- Application deployments and assignments
- Troubleshoot enrollment, policy, and application delivery issues; perform root-cause analysis and remediation
- Support Windows provisioning workflows, including Autopilot-related processes
Apple Device Management (ABM / ADE / VPP)
- Support and administer Apple Business Manager (ABM) integrations with Microsoft Intune
- Manage Apple enrollment workflows, including Automated Device Enrollment (ADE)
- Support VPP app procurement, assignments, and deployment troubleshooting
- Maintain and document repeatable enrollment standards and operational procedures for Apple devices
Automation, DevOps & Operational Excellence
- Create and maintain automation for common Intune and endpoint management tasks
- Build scripts and repeatable processes to reduce manual portal work and improve consistency
- Apply DevOps principles to endpoint and infrastructure workflows, including:
- Version controlled scripts and configurations
- CI/CD style automation pipelines where appropriate
- Standardized build, deployment, and configuration practices
- Build, maintain, and monitor configuration standards across customer environments
- Improve operational visibility and standardization through reporting, metrics, and structured outputs
- Collaborate with peers to test, validate, and continuously improve automation and operational designs
AI Awareness & Enablement
- Use AI tools to improve operations, documentation, troubleshooting, and customer outcomes
- Collaborate with teams exploring AI driven workflows and automation enhancements
- Contribute to or support initiatives using Microsoft Copilot, Connex AI, and/or Azure AI Foundry
Documentation, Training & Collaboration
- Produce internal documentation, runbooks, and customer
ready guidance - Partner with cross-functional teams to support escalations and standardize best practices
- Provide technical guidance and knowledge sharing to support and engineering teams
- Contribute ideas and feedback to improve tooling, workflows, and service delivery
What We’re Looking For (Required Qualifications)
- Strong hands-on experience with Microsoft Intune (MDM/MAM), including migrations, policy creation, app deployment, and troubleshooting
- Solid understanding of endpoint security concepts and compliance controls
- Strong troubleshooting skills with the ability to communicate clearly with both technical and non-technical audiences
- Demonstrated ability to document processes and create repeatable operational standards
- Experience with automation and scripting (PowerShell, GitHub, CI/CD and/or equivalent) with a mindset for continuous improvement
- Familiarity with DevOps concepts such as configuration management, automation pipelines, testing, and version control
- AI familiarity: Microsoft 365 Copilot (preferred), Copilot Studio (bonus), ConnexAI (bonus), Azure AI Foundry (bonus), or similar AI platforms
- Interest in using AI to improve service delivery, documentation quality, and operational efficiency
Preferred Qualifications
- Experience in a managed services or multi-customer environment
- ConnectWise Manage / Asio RMM experience
- MD-102 Certification
- Bachelor's Degree
- Previous consulting experience
- Experience managing Apple devices using Apple Business Manager (ABM) & Intune
Why Join Us
- High-impact role with ownership over modern endpoint management strategy and execution
- Opportunity to build automation and operational improvements that scale across environments
- A team culture focused on continuous improvement, standardization, and smart use of emerging tools (including AI)
Skills Required
- Hands-on experience with Microsoft Intune MDM/MAM, including migrations, policy creation, application deployment, and troubleshooting
- Understanding of endpoint security concepts and compliance controls
- Strong troubleshooting and communication skills with technical and non-technical audiences
- Ability to document processes and create repeatable operational standards
- Experience with automation and scripting, including PowerShell, GitHub, CI/CD, or equivalent
- Familiarity with DevOps concepts, configuration management, automation pipelines, testing, and version control
- Familiarity with AI platforms or tools such as Microsoft 365 Copilot, Copilot Studio, ConnexAI, or Azure AI Foundry
- Interest in using AI to improve service delivery, documentation, and operational efficiency
- Experience in a managed services or multi-customer environment
- ConnectWise Manage or Asio RMM experience
- MD-102 certification
- Bachelor's degree
- Previous consulting experience
- Experience managing Apple devices with Apple Business Manager and Intune
What We Do
IServ GmbH, based in Braunschweig, Germany, develops and distributes a digital school platform used by schools to manage communication, organization, and IT infrastructure. The modular SaaS platform offers over 55 modules including email, chat and messenger, video conferencing, file storage and exchange, timetables, learning tools, network and device management, and administrative automation, all in a GDPR-compliant environment. IServ helps schools digitize their entire ecosystem and supports digital learning initiatives.
