Oteemo is an industry-leading technology consulting firm at the forefront of AI-driven, cloud native, enterprise DevSecOps transformation. We build intelligent, automated, secure systems for organizations tackling their toughest technical and business challenges and we're pushing the boundaries of what AI, generative AI, and agentic systems can do in production, not just in theory. Join us and you'll work alongside recognized experts on cutting-edge projects that blend cloud native architecture, extreme automation, and AI/ML at the core. We foster a dynamic, inclusive, and collaborative culture built on continuous learning, where your ideas shape real outcomes for our clients. If you're passionate about building what's next in AI and cloud technology and want to do it with a team that sets the standard rather than follows it, Oteemo is where you belong.
Job DescriptionSupport Engineer II – AI Platform
Experience: 4–7 years
Location: Hyderabad
Shift: Rotational, partial US overlap, on-call
Openings: 2
What you will do
- Own Severity 2–4 cases end to end and support Severity 1 incidents: triage, reproduce, find root cause, fix.
- Troubleshoot Kubernetes and cloud deployments, LLM routing and provider issues, RAG quality and agent behavior.
- Debug Admin Portal (FinOps, token allowances, governance, SSO) and MCP integration issues.
- Help customers with upgrades and patches, file clear bug reports, and write RCAs and KB articles.
What you will bring
- 4–7 years in enterprise software support, SRE, DevOps or cloud operations.
- Hands-on Kubernetes in production and experience with at least one major cloud.
- Comfort with Linux, REST APIs, OAuth/OIDC, MongoDB and reading logs and traces; Python or Bash.
- Hands-on exposure to LLM APIs or GenAI apps (RAG, embeddings), or a strong drive to learn quickly.
- Nice to have: CKA/CKAD, SOC 2/HIPAA familiarity, vector databases or agent frameworks.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 4-7 years of experience in enterprise software support, SRE, DevOps, or cloud operations
- Hands-on Kubernetes experience in production
- Experience with at least one major cloud platform
- Comfort with Linux, REST APIs, OAuth/OIDC, MongoDB, and reading logs and traces
- Python or Bash experience
- Hands-on exposure to LLM APIs or generative AI applications, including RAG or embeddings
- CKA or CKAD certification
- SOC 2 or HIPAA familiarity
- Experience with vector databases or agent frameworks
What We Do
We help enterprises unlock the power of modern technology to transform business through acceleration, enablement, and adoption. Let us help your enterprise connect its People, Process, Technology, Culture to enable reliable, secure innovation, agility, and resiliency. - Decrease DevSecOps cycle times from months to weeks - Accelerate software release rates - Ensure digital adoption across the enterprise - Increase ROI and reduce TCO Creds: CNCF (Cloud Native Compute Foundation) Member Certified Kubernetes Service Provider (KCSP) Certified Kubernetes for CNCF (KTP) Training Partner AWS Advanced Consulting Partner Let’s get started. Contact us to learn how we can help transform your digital supply chain at www.oteemo.com.
