The Role
Oversees guest activity data, prepares detailed reports, coordinates guest information with cross-functional departments, supports transportation representatives, and reviews guest welcome materials for accuracy. The role focuses on timely information management, smooth guest experiences, customer service, teamwork, and compliance with company procedures and safety standards.
Summary Generated by Built In
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
We’re looking for a detail-oriented professional to manage guest activity data and ensure a smooth, welcoming experience. This role involves compiling and analyzing guest reports, coordinating with departments to maintain accurate information. It also includes preparing and reviewing guest welcome materials. Success depends on close collaboration with cross-functional teams to ensure information is timely, accurate, and aligned with guest needs.
We’re looking for a detail-oriented professional to manage guest activity data and ensure a smooth, welcoming experience. This role involves compiling and analyzing guest reports, coordinating with departments to maintain accurate information. It also includes preparing and reviewing guest welcome materials. Success depends on close collaboration with cross-functional teams to ensure information is timely, accurate, and aligned with guest needs.
Responsibilities
- Oversees the compilation of data for all guest activity including the assembly of detailed activity reports needed to analyze guest activity.
- Communicates with other departments regarding detailed guest information and acts as a support liaison for Transportation Service Representatives in the field.
- Oversees the compiling of guest welcome materials and reviews them for accuracy in order to ensure an optimal guest experience.
Requirements
- Must pass a pre-employment background check.
- Minimum age of 18 years required to reside in company housing, where available.
- Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Knowledge, Skills, & Abilities:
- Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
Benefits
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
About
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
Skills Required
- Must pass a pre-employment background check.
- Must be at least 18 years old to reside in company housing, where available.
- Must be eligible to work in the United States.
- Dedicated to delivering excellent customer service to guests, coworkers, and vendors.
- Ability to organize and prioritize work while maintaining attention to time constraints.
- Ability to work in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to comply with company policies, procedures, guidelines, health standards, and safety standards.
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The Company
What We Do
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.
