Supervisor of Cultural Services

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Closing Date (closes at 11:59 pm on date noted below):

Job Type:

Department:

Salary:

Hours per week:

Openings:

Vacancy Status:

This is a new vacancy.

Note about Salary Range:

2027 salary ranges are under review.

Position Description:

The following description reflects the general details considered necessary to describe the principal functions of the position identified and shall not be construed as a detailed description of all the work requirements that may be inherent in such classification.

Position Summary:

The Supervisor of Cultural Services is responsible for overseeing the day-to-day operations of cultural programming and revenue-generating activities at the Niagara Falls Exchange and related sites. This leadership role ensures effective scheduling, operational excellence, and financial accountability across rentals, food services, events and programming. The Supervisor manages staff, monitors onsite activities, and maintains strong communication with café operators and vendors to deliver exceptional visitor experiences. Other key responsibilities include supervising team members, coordinating logistics, budget, scheduling and driving revenue through strategic partnerships and innovative packages.

Reports To:

Senior Manager of Cultural Services and Development

Supervises:

Cultural Services Assistant

Part-time event staff and students

Responsible For:

Staff & Operational Supervision 

• Oversee the cultural team in developing and delivering quality experiences for the community.

• Directly supervise the cultural team, ensuring adherence to operational standards and high-quality customer service.

• Provide training, guidance, coaching, and performance management to staff.

• Develop and manage staff schedules for rentals, events, and programming, including evenings and weekends.

• Assist with coordinating the overall cleanliness of the Exchange and grounds.

• Liaise with café operators to maintain high-quality offerings and address operational issues.

• Ensure all operations meet health, safety, and municipal standards.

• Maintain accurate records, inventory and documentation for audit and reporting purposes.

• Provide facility coverage during evenings and weekends as required.

Events, Rentals & Programming

• Develop, implement, oversee, and evaluate cultural events and programs.

• Monitor onsite operations during events and rentals, ensuring safety, quality, and compliance with policies and procedures.

• Coordinate site set-up, load-in, and clean-up schedules for all fully serviced rental events.

• Oversee payment schedules, contracts, and timely submission of event layouts.

• Facilitate community partnerships and social programming to enhance cultural engagement.

• Liaise with facility users, community partners, vendors, and other related parties, and respond to operational inquiries and concerns as required.

• Collaborate with Communications teams to promote the Exchange and cultural services effectively.

Financial & Revenue Management

• Track, analyze, and report revenue from rentals, packages, and food services.

• Review pricing structures and recommend adjustments to maximize revenue.

Position Qualifications:

• Minimum university degree in Cultural Studies, Arts Administration, Event Management, Public History, Recreation, Fine Arts or other related disciplines.

• Minimum three (3) years of direct supervisory experience in cultural services, arts programming or event management, inclusive of one (1) year experience in budgeting, financial oversight, and revenue generation.

• Knowledge of food and beverage industry is an asset.

• Proficient in software applications including ActiveNet, Word and Excel.

Equipment and Tools Used:

Standard office equipment.

Working Conditions:

Standard office environment with occasional physical demands to assist with setup and take down of events.

Hours of Work:

35 hours per week, including evenings and weekends.

How to apply:

Please submit your application including a cover letter and resume through Workday using the apply button above.

The City of Niagara Falls is dedicated to creating an accessible and inclusive organization and fostering a workplace culture which reflects the diverse nature of the residents we serve. In accordance with the Accessibility of Ontarians with Disabilities Act (AODA), the City will accommodate the individual needs of candidates with disabilities throughout the recruitment process. Please feel free to contact us at [email protected] or 905-356-7521 ext 4317.
 
Personal information is collected under the authority of The Municipal Act and will only be used to determine suitability for this position. We thank all applicants for their interest, but only those advancing through the selection process will be contacted.