The Role
Senior mechanical subject-matter expert responsible for ensuring technical quality, mentoring engineers, improving processes, supporting trial success, engaging customers in discovery and pre-sales, and maintaining operational and delivery excellence across accounts.
Summary Generated by Built In
This role demands a technically strong, accountable, and extroverted professional with a passion for teaching and mentoring.
• Ensuring best-in-class technical quality
• Driving process excellence and operational efficiency
• Supporting Trial Period (TP) success
• Participating in customer discovery discussions
• Preventing customer dissatisfaction due to skill gaps**
Key Responsibilities
1. Domain Leadership & Technical Excellence
• Act as the domain expert for assigned discipline.
• Define and benchmark best-in-class quality standards.
• Challenge teams to raise technical depth and accuracy.
• Review complex designs, calculations, and deliverables.
• Ensure zero technical compromise in customer submissions.
2. Coaching & Capability Building
• Mentor and coach engineers to elevate technical capability.
• Develop structured learning paths for different experience levels.
• Create training modules, SOPs, and technical videos.
• Conduct internal knowledge-sharing sessions and workshops.
• Build second-line technical strength within the team.
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3. Process Improvement & Efficiency
• Identify bottlenecks impacting productivity and quality.
• Lead continuous improvement initiatives.
• Standardize best practices and templates.
• Drive automation and smarter workflows where applicable.
• Improve turnaround time without compromising quality.
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4. Customer Engagement & Discovery
• Participate in discovery meetings with customers.
• Provide technical insights during pre-sales and proposal stages.
• Support technical proposal preparation and validation.
• Translate customer requirements into clear execution strategies.
• Ensure commitments made to customers are realistic and achievable.
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5. Ownership & Accountability
• Take ownership of:
o Trial Period (TP) success.
o Zero loss of customers due to skill gaps.
o No TP losses due to weak technical positioning.
• Ensure delivery commitments are met in terms of:
o Quality
o Timeline
o Technical integrity
• Proactively flag risks and implement corrective actions.
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6. Operational Excellence
• Ensure ongoing operational stability in live projects.
• Conduct periodic technical audits.
• Maintain quality consistency across accounts.
• Work closely with Delivery, Relationship Managers, and QA teams.
Skills Required
- Deep mechanical engineering domain expertise and proven experience as a subject-matter expert
- Experience reviewing complex designs, calculations, and technical deliverables
- Demonstrated coaching and mentoring experience, including developing learning paths and training materials
- Ability to create SOPs, technical training modules, and technical videos
- Experience driving process improvement, standardization, and automation initiatives
- Customer-facing experience including participation in discovery meetings and supporting pre-sales/proposals
- Proven ownership and accountability for trial/process success and preventing customer losses due to skill gaps
- Experience conducting technical audits and maintaining quality consistency across projects/accounts
- Strong communication and collaboration skills to work with Delivery, Relationship Managers, and QA teams
- Extroverted, confident presenter comfortable with teaching and running workshops
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The Company
What We Do
Indovance Inc. is a multidisciplinary CAD studio and global engineering services firm established in 2003. The company specializes in delivering high-quality CAD drafting and design solutions across the AEC and manufacturing industries. By leveraging a scalable offshoring model, Indovance provides comprehensive expertise in mechanical, civil, and architectural services, helping global clients optimize project costs and meet demanding timelines with precision and accuracy.
