We’ve recently opened a brand-new office in Frankfurt’s Opernturm, home to a brilliant and rapidly growing local team – a clear signal of our long-term commitment to the DACH market, where a growing number of organisations are choosing our cloud-native, front-to-back platform for investment management.
This is a rare opportunity to join Clearwater at an inflection point: you will apply deep domain expertise to some of our largest and most complex client relationships, while helping shape the tools, processes and standards that support the wider DACH team as it grows.
JOB SUMMARY
Client Services SMEs are responsible for developing and applying deep domain expertise to evaluate requirements and configure solutions that meet a wide range of investment accounting and reporting needs for Clearwater’s largest clients.
You are viewed as a trusted advisor across the business, translating client business requirements into system configuration, process design, implementation materials and SOPs. You strategise with development teams to enhance our product offering, improve the client onboarding experience, shorten delivery timeframes, and build repeatable, scalable processes.
The Clearwater Client Services Team is responsible for the on-going servicing of existing clients and seeks to improve clients’ day-to-day workflow through effective use of the Clearwater platform. We work as an extension of our clients’ teams, and collaborate with them to ensure our product meets their current and future needs.
RESPONSIBILITIES
Communicate and collaborate effectively across the business globally to resolve problems and deep domain client inquiries accurately and efficiently
Translate client business requirements into specific system configuration, process design, implementation materials, training and SOPs
Deliver accurate, timely and thorough responses to any inquiry in both written and verbal contexts, with the ability to simplify complex topics
Act as a trusted member of the team, with the confidence to make decisions and contribute to client success, whilst providing instruction to colleagues within your area of expertise
Manage assigned projects and coordinate the resources required, including occasional work at client sites
Spread your knowledge by regularly providing mentorship/training, as well as designing and implementing training materials and SOPs.
Proactively work towards continuous improvement of processes, procedures, tools, and resources within the team.
Effectively handle escalations and problems, whether internal or client-facing
Consistently complete assigned projects, closing the loop internally and externally with concise communication
Engage confidently with a range of audiences, including internal and external executive-level stakeholders
REQUIREMENTS
3+ years of Clearwater experience
Able to own multiple projects at a time, achieving goals in creative and effective ways
Comfortable conversing with senior leadership, including executive leaders as required, with a sphere of influence extending across divisions and departments
Possesses strong industry knowledge and can advise peers in this area
Able to independently field most client inquiries and deliver value as a trusted client advisor
Skills Required
- 3+ years of Clearwater experience
- Ability to own and manage multiple projects simultaneously
- Comfort communicating with senior and executive leadership across divisions and departments
- Strong investment industry knowledge and ability to advise peers
- Ability to independently handle most client inquiries and provide trusted client advice
What the Team is Saying
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Clearwater Analytics (CWAN) Compensation & Benefits Highlights
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Healthcare Strength — Employer-provided medical, dental, and vision coverage is consistently listed in current job postings, with disability insurance also referenced. Feedback suggests these core health benefits are solid even if plan richness is not portrayed as top-tier across sources.
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Retirement Support — A 401(k) plan with employer matching is consistently cited in company and employer-verified materials. This reliable match supports long-term savings and is presented as a standard component of total rewards.
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Leave & Time Off Breadth — Immediate eligibility for paid time off, holidays, and volunteer time, along with parental leave, appears across job postings. This breadth of leave options provides practical flexibility from day one.
Clearwater Analytics (CWAN) Insights
What We Do
CWAN was founded on a simple belief: investment professionals deserve modern technology that actually works for them. Not legacy systems that slow them down. Not fragmented data that creates confusion. But one comprehensive platform that gives you complete visibility and crystal-clear insights. The result? Investment management that works as seamlessly as your investment strategy. Since our founding in 2004, CWAN has been the trusted technology partner powering the world’s leading institutional investors — from insurance companies, asset managers, and hedge funds to asset owners like corporations, endowments, and pension funds managing over $10 trillion in assets.
Why Work With Us
We continue to grow, fueled by a strong foundation, an ambitious vision, and a commitment to delivering exceptional value to our clients, partners, and team members around the world. What started as a bold idea in Boise, Idaho has rapidly transformed into a global presence. We’ve expanded our footprint significantly—now operating out of 24 offices
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Clearwater Analytics (CWAN) Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
