DISH, an EchoStar Company

From TV to 5G, we’re reimagining the future of connectivity. Ready to join the connectivity revolution?

Littleton, CO, USA

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Jobs//Greater Denver Area//Project Mgmt//

Staff Program Manager - Retail Wireless Operations

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Employer Provided Salary: 96,250-137,500 Annually

Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Retail Wireless team, serving our Boost Infinite, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities
The Retail Wireless organization is seeking an experienced and highly motivated Staff Program Manager to join our dynamic Retail Wireless Operations team. They will be working in a collaborative, fast-paced and ever-evolving environment spanning the Boost pre and post-paid brands and broader DISH organizations. Your ability to effectively manage projects from inception to completion, while ensuring timelines and requirements are met, will be essential to the organization's overall strategy. You are a strong communicator who operates with an owner's mindset and has the passion and enthusiasm to rally a team around you.
Key Responsibilities:

Lead interactions between requesters, key stakeholders and digital domain teams
Coordinate with the cross-functional team to clearly define the desired product/project requirements, ensuring scope alignment and technical understanding of the business' goals
Effectively and consistently communicate to stakeholders, including executive leadership, in a clear and concise manner
Be a liaison between IT and the business, driving feature delivery related to the Boost portfolio of products and services, including digital domains, to develop and implement solutions that enhance business performance
Manage and track planning, design, approval, and production processes for your projects
Build timelines and proactively manage expectations when changes occur along the way
Help teams collaborate to work toward a shared goal
Act as a mediator for your team, resolving issues and conflicts, and initiating tough conversations with kindness and respect

Skills, Experience and Requirements
Education and Experience:

BA/BS in a technical or business discipline; Masters degree and relevant certifications desired

8+ years of program management experience, or an equivalent combination of education and experience
Experience with Go to Market, release management and operational support
Experience working in the Wireless industry

Skills and Qualifications:

Exceptional communication and interpersonal skills, with the ability to build relationships, influence stakeholders and leaders, and manage conflict
Experience managing projects from start to finish
Experience creating business requirements for large-scale company initiatives, building out timelines and addressing potential blockers early on
Strong experience in collaborating across the Enterprise and managing expectations of cross-functional team members
Experienced in capturing, documenting, and managing cross-functional team impacts
Self-motivated with strong, analytical and problem-solving skills; familiarity with problem-solving frameworks preferred
Experience working in fast-paced environments with an inherent ability to adapt to changing environments and processes
Proficiency using Google Suite, Rally, Atlassian, and other PM tools
Strong organizational skills and attention to detail
Experience using Hive is a huge plus
Ability to navigate uncharted waters and keep the ship moving forward
Advocate for process improvement enterprise-wide

Salary Ranges
Compensation: $96,250.00/Year - $137,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.

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Tosha Zeitlin

IT VP of Program Management Office, DISH Network

BUILDING THE FUTURE

Strengthening support systems to drive innovation

“There isn’t an area of the company where IT does not play a role,” Zeitlin said. “Our partnership becomes the glue that pulls it all together.” She oversees the business partnership, finance and accounting, vendor management, project management and quality assurance teams, which coordinate to help shape DISH’s future. “We support everything from onboarding new team members to implementing new wireless systems.” To effectively provide support, Zeitlin’s team uses tools such as ServiceNow Project Portfolio Manager, Rally and Smartsheet.

The world is watching us and it is an extremely exciting time to not only be part of DISH’s journey but to be integral in its success.

Dr. Mukaddim Pathan

Director of Enterprise Architecture, Technology Strategy and Engineering Practices, DISH Technologies

WORLD CLASS ENGINEERING IMPACT

Making innovative contributions that evolve an industry

Pathan oversees the architecture direction, best practices and engineering deliverables at DISH Technologies (DT). As the engineering arm for DISH, the DT team works on technologies such as blockchain, streaming, hardware engineering and immersive media experiences for DISH’s PayTV services. “The most exciting aspect at DT is the ability to create impactful contributions for the industry by developing web-scale applications and differentiated experiences,” Pathan said. “Each team member is regularly encouraged to work on innovative ideas and technologies, patenting them in the process.”

We are developing capabilities on the blockchain to provide differentiated experiences to our customers, and the impact of this project is readily visible and quantifiable.

Brian Mengwasser

Vice President, Head of MarketPlace & App Design, DISH Wireless

EXPLORING NEW POSSIBILITIES

Leading the way with cloud-native networks

DISH Wireless is evolving the way the world communicates by leveraging cloud-native networks. “What attracted me to DISH was the ambitious nature of what we’re trying to do here,” said Mengwasser. “It’s the most complicated cloud project in history.” The team works with enterprise customers to innovate their operations, whether that entails implementing connected concierge services for travelers or managing a fleet of intelligent vehicles.

There’s a lot that we can do with the opportunity in front of us.

What are DISH, an EchoStar Company Perks + Benefits

DISH, an EchoStar Company Benefits Overview

DISH offers competitive, comprehensive benefits for our team members. From our generous PTO policy and healthcare offerings to profit-sharing, 401(K) matching and employee stock purchase options, we're committed to fulfilling our greatest benefit of all: opportunity. With perks like tuition reimbursement programs, hiring practices that promote diversity, employee referral program bonuses, plus great discounts for our products and services, DISH is dedicated to providing an inclusive, balanced work experience for all.

Culture

Volunteer in local community

DISH Cares is our corporate citizenship program that provides opportunities for our employees to grow while promoting community engagement and development through sustainable business practices.

Partners with nonprofits

Through our corporate social responsibility program, DISH partners with a number of non-profits local to the community such as Children's Hospital Colorado and Food Bank of the Rockies.

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

4-day work week

Our in-home technicians, sales account executives, and manufacturing teams work a flexible 4-day work week.

Employee resource groups

Employee-led culture committees

Quarterly engagement surveys

In-person all-hands meetings

DISH hosts in-person all-hands meetings at one of our main headquarters in the beautiful Denver-Metro area.

In-person revenue kickoff

Employee awards

Flexible work schedule

DISH offers the flexibility of core hours to start at 9 and end as needed for your day.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Mandated unconscious bias training

All team members are provided training as part of their onboarding experience through our online training platform. Leaders are given an enhanced, in-person training around unconscious bias.

Diversity employee resource groups

DISH currently has 8 Employee Resource Groups that provide platforms for employees to come together, share common interests and make important connections, both in and out of work.

Hiring practices that promote diversity

Our organization also has a full time Diversity Recruiting Program Manager, responsible for building strategic hiring channels and sourcing tactics that target underrepresented communities.

Diversity recruitment program

Health Insurance + Wellness

Flexible Spending Account (FSA)

DISH's Flexible Spending Account (FSA) allows team members to contribute pre-tax dollars to pay for qualified expenses during the benefit plan year up to $3,050.

Disability insurance

DISH offers Company-paid Short-Term Disability (STD), which pays 60% of your weekly salary directly to you for up to 13 weeks if you are sick or injured and unable to work.

Dental insurance

DISH offers a variety of dental plans to meet your needs.

Vision insurance

DISH Vision benefits are offered through VSP Vision Care (VSP). We offer two different plans, the Exam Plus Plan and the Enhanced Vision Plan. Both plans include annual exams and coverage for eyewear

Health insurance

DISH medical plan (DMP) offers comprehensive coverage with a wide network of medical professionals to support you and your family.

Life insurance

DISH provides team members with the opportunity to purchase Life insurance for yourself, your spouse and your dependents through The Hartford.

Mental health benefits

DISH offers an Employee Assistance Program (EAP) to all DISH employees and their household members for five free counseling sessions at no cost to team members.

Transgender health care benefits

Financial & Retirement

401(K)

DISH automatically enrolls you in our attractive 401(k) plan, investing in the most appropriate fund based on your age. You make change your contribution amount or investment election at any time.

401(K) matching

DISH offers a company match equal to 50% of your contribution up to $2,500 per year. We also offer profit-sharing contributions.

Company equity

For the 24th year in a row, DISH has offered profit-sharing in addition to the company 401k match, including vesting over a five-year period.

Employee stock purchase plan

DISH allows qualified team members to purchase DISH Network Class A Common Stock at a 15% discount to fair market value.

Performance bonus

Sales account executives receive uncapped commissions and incentives like cash rewards to all-expense paid vacations. Technicians receive award perks to spend through the Merchandise Marketplace.

Pay transparency

Child Care & Parental Leave

Family medical leave

Return-to-work program post parental leave

Company sponsored family events

DISH has company-sponsored family events throughout the year, including Oktoberfest, Riverfront Festival, Halloween, and more!

Vacation + Time Off

Generous PTO

DISH offers 2 weeks of paid time off for team members (3 weeks including PPT) and up to 5 weeks off for tenured team members of five years or longer.

Paid sick days

DISH offers 40 hours (or more depending on state) of paid protected time in addition to paid time off.

Flexible time off

Hardship benefits

Team members can take an unpaid 30-day leave of absence.

Office Perks

Free snacks and drinks

Free snacks and drinks are available depending on department.

Company-sponsored happy hours

DISH is a work-hard, play-hard culture with weekly happy hours depending on location and even an open tap at our downtown Denver location.

Onsite office parking

Relocation assistance

Meditation space

Mother's room

Professional Development

Job training & conferences

DISH offers training across the organization, whether in leadership development through our world-class LEAD team, or in sales, customer service, technicians and more.

Tuition reimbursement

DISH offers tuition reimbursement of up to $2,000 for hourly full-time employees and $5,000 for salaried full-time employees per calendar year.

Lunch and learns

DISH often has Lunch and Learns based on departments or learning from cross-functional leadership team.

Promote from within

Mentorship program

DISH has a mentorship program for all team members hosted through our Employee Resource Groups!

Continuing education stipend

Team members receive up to $5,000 per year in tuition reimbursement for job-related courses or degree programs.

Continuing education available during work hours

DISH team members have access to LinkedIn learnings for free as well as access to our world-class LEAD team for leadership development.

Customized development tracks

Paid industry certifications

Personal development training

Virtual coaching services

Additional Perks + Benefits

DISH offers free and discounted services from our brands, including free DISH TV, discounted Sling, discounted Boost Mobile and Boost Infinite phone plans, and discounted smart service equipment like Google Home and Ring.

View full list of perks + benefits

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