About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.
Sr. Program & Technology Portfolio Analyst, IS Business Systems, On-site Hybrid, Baptist Metro Square
As Baptist Health continues to expand its portfolio of enterprise applications, digital transformation initiatives, workforce technologies, and strategic technology investments, there is a growing need for dedicated program-level support within the Business Systems team. This position will provide centralized coordination, evaluation, governance, and project support across the business systems portfolio while enabling leadership to effectively assess and manage new technology requests, vendor evaluations, and strategic initiatives.
As a Sr. Sr. Program & Technology Portfolio Analyst you will be responsible for:
- This role leads the execution of complex training, change communications, and adoption activities supporting enterprise‑wide business systems and process transformations. This role partners closely with cross‑functional leaders and delivery teams to design and deliver high‑impact change assets, proactively manage adoption risks, and drive sustained behavior change.
- Operating with a high degree of independence, the Senior Specialist brings advanced judgment, strong execution discipline, and a continuous‑improvement mindset to change initiatives of significant scope and visibility
- Develop and deliver training programs for and enterprise applications using instructor-led, virtual, and self-paced learning methods.
- Lead technology adoption, communication, and change management initiatives supporting enterprise-wide system implementations, upgrades, and optimizations.
- Partner with HR, IT, operational leaders, and enterprise users to assess training needs, support organizational readiness, and drive successful technology adoption.
- Create and maintain training materials, job aids, eLearning content, knowledge articles, and user documentation.
- Monitor training effectiveness, adoption metrics, and user feedback to identify opportunities for continuous improvement and enhanced user engagement.
Sr. Program & Technology Portfolio Analyst Experience:
- Strong knowledge of Enterprise and clinical Systems, and enterprise workforce management systems.
- Excellent written, verbal, presentation, and facilitation skills with the ability to engage stakeholders at all levels of the organization.
- Ability to partner effectively with multi-professional operational leaders, and enterprise users to support technology adoption and organizational readiness.
- Experience in healthcare information technology, development
- Experience evaluating, adopting, and leveraging new and emerging technologies to improve clinical and operational efficiency, streamline workflows, and drive innovation.
Education and Certifications:
- High School Diploma required
- Bachelor’s Degree preferred
Primary Location:
Metro Square 3563 Philips Hwy Jacksonville, FL 32207 United States of AmericaSkills Required
- High school diploma
- Strong knowledge of Workday, UKG, and enterprise workforce management systems
- Experience developing and delivering training programs and content for enterprise technology platforms
- Experience using learning management systems, eLearning platforms, and training development tools
- Experience leading change management, user adoption, and enterprise-wide communications for technology implementations and business process transformations
- Strong experience with SharePoint, including content management, document repositories, knowledge sharing, and end-user resource development
- Excellent written, verbal, presentation, and facilitation skills
- Ability to partner with HR, IT, operational leaders, and enterprise users
- Experience in healthcare, healthcare operations, information technology, learning and development, or organizational change management
- Bachelor's degree
- Workday, UKG, ATD, SHRM, Prosci, or other relevant certifications
What We Do
Baptist Health is a not-for-profit healthcare system.
