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Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!
Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.
Overview:
The Senior Program Manager is responsible for the strategy, execution, and continuous evolution of Advanced, Enterprise, and Extended Support offerings. This role ensures premium support programs deliver measurable customer value, drive revenue growth, and scale operational excellence across global Support, Product, and Go-To-Market teams.
What you will do:
- Program Strategy & Development
- Manage the full lifecycle of Advanced, Enterprise, and Extended Support programs—from design and launch through adoption and expansion
- Develop scalable frameworks, processes, and best practices to improve service delivery and strengthen customer engagement
- Define the next-generation premium offering strategy and align it with company priorities and customer lifecycle objectives
- Program Governance & Execution
- Create governance models, success metrics, and reporting rhythms to track program performance
- Oversee program roadmaps, dependencies, risks, and key milestones
- Provide executive updates on performance, risks, and growth opportunities
- AI, Automation & Scale
- Accelerate adoption of AI/GenAI, automation, and self-service capabilities
- Build AI agents in Salesforce and other management tools
- Identify opportunities to scale high-touch services efficiently
- Improve cost-to-serve, margins, and operational efficiency
- Cross-Functional Leadership
- Partner with Customer Success, Product Management, Sales, Marketing, and Support to align enterprise program priorities
- Coordinate cross-functional execution of enterprise program initiatives
- Influence prioritization, investment decisions, and roadmap alignment
- Performance & Continuous Improvement
- Define and track KPIs that measure program effectiveness, customer value, and business impact
- Analyze performance data and translate insights into actionable recommendations
- Refine processes to improve efficiency, scalability, and operational consistency
- Sales Support & Engagement
- Partner with Account Executives, Renewal Account Managers, and Customer Success Managers to ensure clear articulation of the value of new support offerings to customers.
- Actively engage with the Precisely Deal Desk team to validate customer quotes and ensure pricing adherence for support offerings.
- Collaborate with sales leadership to drive customer conversions and upsell motions to higher support tiers.
- Organize regional sales enablement sessions to drive consistency in value proposition messaging, sales execution, and usage of available AI Agents.
- Customer Engagement
- Support strategic engagements with enterprise customers
- Serve as an escalation point for premium support issues
- Driving high levels of customer satisfaction
What we are looking for:
Required:
- 10+ years of program management experience in SaaS or enterprise software
- Proven experience leading customer-facing or premium support programs
- Strong knowledge of enterprise support models and customer lifecycle practices
- Experience partnering with Sales, Product, and Support organizations
- Travel is not required
AI Skills/Knowledge:
- Accelerate adoption of AI/GenAI, automation, and self-service capabilities
- Build AI agents in Salesforce and other management tools
Preferred Skills (a plus but not required):
- Strong leadership, organizational, and execution skills
- Data-driven decision-making and continuous improvement
- Clear, confident executive communication skills
- Ability to thrive in fast-paced, evolving environments
This position is 100% remote anywhere in the US
#LI-DR1
#LI-Remote
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Skills Required
- 10+ years of program management experience in SaaS or enterprise software
- Experience leading customer-facing or premium support programs
- Strong knowledge of enterprise support models and customer lifecycle practices
- Experience partnering with Sales, Product, and Support organizations
- Ability to accelerate adoption of AI/GenAI, automation, and self-service capabilities
- Ability to build AI agents in Salesforce and other management tools
- Strong leadership, organizational, and execution skills
- Data-driven decision-making and continuous improvement skills
- Clear, confident executive communication skills
- Ability to thrive in fast-paced, evolving environments
Precisely Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Precisely and has not been reviewed or approved by Precisely.
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Leave & Time Off Breadth — Time off and flexibility stand out, with unlimited time off and work-from-home repeatedly framed as prominent perks. The overall package often feels stronger when remote-first flexibility and generous PTO are prioritized.
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Healthcare Strength — Core medical, dental, and vision coverage is described as established and available alongside common options like FSA/HSA, life, and disability. Health coverage is positioned as solid overall, including indications that coverage can start on day one for U.S. employees.
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Fair & Transparent Compensation — Pay is often characterized as fair-to-okay, with company messaging around pay-equity audits reinforcing an emphasis on fairness in pay practices. Compensation outcomes appear more favorable in some go-to-market roles where on-target earnings can be strong.
Precisely Insights
What We Do
Precisely is the global leader in data integrity, providing accuracy, consistency, and context in data for 12,000 customers in more than 100 countries, including 99 of the Fortune 100. Precisely’s data integration, data quality, data governance, location intelligence, and data enrichment products power better business decisions to create better outcomes. Learn more at www.precisely.com
