The Role
Leads client software implementation projects from requirements gathering through deployment, configuration, customization, testing, training, and adoption. Manages project timelines, budgets, deliverables, and project teams while building trusted client relationships. Leads design and architecture sessions and advises medium and large organizations on Microsoft Dynamics 365, Power Platform, CRM solutions, and technology transformation. Requires occasional travel of less than 20%.
Summary Generated by Built In
At Root16 Reply, our company is built around two things…our people and our clients. While other firms spend most of their time worrying about things like expanding their footprint and bottom line, we’re more concerned about doing what’s right for our employees and our clients. We want to do everything in our power to make sure our clients, our team, and our organization, are successful. We’re looking to build true partnerships, and tackle challenges with our clients head-on; bringing our people, vision, and experience to the forefront. We take great pride in our work, and have fun doing it.
Who we are:
- We are technologists
- We are customer engagement enthusiasts
- We are listeners and researchers
- We are doers, thinkers and problem solvers
- We are collaborative and cooperative
- We are accountable to one another - and for one another
What we look for:
- People who are smart, honest and genuine
- People who take pride in their work
- People willing to do what it takes and think outside the box
- People who are life-long learners and help others learn along the way
- People who laugh and don't take themselves too seriously
- People who do right by others
- People who appreciate the abilities and differences of others
- People who want to participate in building a positive work culture
What we offer:
- Collaborative environment without politics, micro-management or burdensome tools and processes
- Remote or hybrid, flexible work environment with social events
- Empowerment to make your mark
- Growth defined by experiences, not tenure or rank
- Invest in Your Nest benefit to upgrade home office
- Wellness benefit for gym membership or exercise equipment
- Learning allowance for classes, training or personal pursuit
- Discretionary Unlimited PTO, 11 paid holidays, birthday off and summer hours
- Monthly cell phone / internet allowance
- Excellent medical, vision and dental benefits plus 401k with company match
- Education, certifications and training
- Casual dress
Responsibilities:
- Develop and maintain client relationships, building trust and gaining knowledge of ongoing needs and challenges within client organizations
- Provide leadership for project teams, providing unparalleled satisfaction and results driven outcomes for our clients
- Create and manage project timelines to ensure on-time and on-budget delivery
- Lead requirements gathering, estimate development and deliverable completion specific to project requirements
- Lead and participate in design and architecture sessions with clients, identifying areas to drive transformation and innovation at medium/large client organizations
- Install, configure, deploy, customize and test Root16 solutions for assigned clients
- Train and educate clients on our process and deliverables, helping to drive adoption and overall client success
- Stay current on industry technology trends through self-study and training, sharing knowledge gains internally and externally via internal sessions, blog posts, and social media
Requirements:
- Minimum 3+ years’ experience leading and/or working in software implementation projects
- Experience with Microsoft technologies in a professional services environment
- At least 2 years of experience leading project teams, either formally or informally with budget management responsibilities
- Agile methodology experience for software implementations
- Background in one or more of the following Microsoft solutions: Dynamics 365 Sales, Marketing/Customer Insights Journeys, Customer Service, Portals, Power Platform or other CRM applications
- Willingness and ability to quickly learn new features and functionality offered in Microsoft Dynamics and the Power Platform tech stack
- Occasional travel required, less than 20%
Skills Required
- 3+ years of experience leading or working in software implementation projects
- Professional experience with Microsoft technologies in a professional services environment
- 2+ years of experience leading project teams, formally or informally, with budget management responsibilities
- Experience with Agile methodology for software implementations
- Background with Microsoft Dynamics 365 Sales, Marketing or Customer Insights Journeys, Customer Service, Portals, Power Platform, or other CRM applications
- Ability and willingness to quickly learn Microsoft Dynamics and Power Platform features and functionality
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The Company
What We Do
Reply [EXM, STAR: REY] specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors.
