Specialist, Pricing

Are you someone who enjoys investigating issues, identifying root causes, and finding solutions that create a positive customer experience? 
Do you thrive in a fast-paced environment where you balance multiple priorities while maintaining strong attention to detail? 
Are you energized by collaborating with customers, business partners, and cross-functional teams to resolve complex challenges? 

Helping You Thrive By: 

• Offering competitive wages and benefits, that support your life both in and out of work 

• Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control. 

• Creating continuous learning opportunities to help you grow and upskill. 

• Fostering a culture of inclusion where employees feel seen, heard and valued — and living it out every day. 

• Empowering you to make a meaningful impact on people and the planet through your work and Steelcase’s ongoing commitment. 

You’ll Support Meaningful Work By: 

• Investigating customer disputes related to pricing, invoices, deductions, and payment discrepancies. 

• Analyzing customer claims and supporting documentation to identify root causes and determine appropriate resolutions. 

• Collaborating with Sales, Customer Service, Finance, Accounts Receivable, and other business partners to resolve disputes accurately and efficiently. 

• Managing dispute cases from intake through resolution while maintaining clear documentation and timely follow-up. 

• Identifying trends, recurring issues, and process gaps that contribute to disputes and recommending corrective actions. 

• Communicating dispute outcomes and resolution details to internal stakeholders and external customers in a professional and customer-focused manner. 

• Supporting continuous improvement initiatives by contributing insights, reporting, and recommendations that enhance dispute resolution processes. 

Minimum Qualifications: 

• Bachelor's degree in Accounting, Finance, Business, Economics, or a related field. 

• 1-2 years of experience in accounting, finance, accounts receivable, deductions, dispute resolution, customer support, or a related analytical role. 

• Experience analyzing data and resolving issues with strong attention to detail. 

• Experience working with Microsoft Excel and other business systems. 

• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. 

• Strong written and verbal communication skills. 

• Ability to collaborate effectively with cross-functional teams and customers. 

Desired Skills and Experience: 

• Experience supporting accounts receivable, deductions, chargebacks, or dispute resolution processes. 

• Knowledge of billing, invoicing, pricing, and order-to-cash processes. 

• Experience using ERP systems (SAP, Oracle, or similar) and Microsoft Excel. 

• Strong analytical, problem-solving, and root cause analysis skills. 

• Customer-focused mindset with the ability to build effective cross-functional relationships. 

• Experience identifying process improvements and leveraging data to support decisions. 

Doing better for people and planet 

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens. 

Why People Choose to Work with Us 

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. 

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at [email protected]. 

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At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. 

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at [email protected].