About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Founded in 2013, Amach was created to solve a specific problem in aviation: too much complexity, too little usable intelligence. We help airlines modernise their operating model using cloud, data and Al-delivered by teams with deep aviation domain expertise.
Our goal is to maximize airlines' operational efficiency by optimizing resource use, reduce costs and increase customer experience and satisfaction.
We are seeking an experienced Principal Solution Architect with deep expertise in Amadeus Nevio, airline retailing and customer servicing platforms. The successful candidate will provide architectural leadership across strategic airline transformation initiatives, shaping and governing solutions that enable modern offer, order, servicing and fulfilment capabilities. This role will work closely with Product, Engineering, Delivery, Cyber Security and Enterprise Architecture teams to design scalable, resilient and secure solutions that align with business objectives and architectural standards. The architect will be expected to lead complex supplier engagements and provide technical leadership across multiple product teams.
Please note: this role operates on a hybrid model, with 2 days per week in our customer's West London office.
Key responsibilities & duties include:
- Lead the end-to-end solution architecture for initiatives involving Amadeus Nevio and related airline retailing capabilities
- Define target architectures supporting Offer, Order, Delivery and Servicing domains
- Provide architectural leadership for the transition from legacy PSS and customer servicing solutions to modern retailing platforms
- Design integration patterns between Nevio, Amadeus platforms, customer channels, loyalty systems, payment services and operational systems
- Ensure solutions meet functional and non-functional requirements including scalability, resilience, performance, availability and security
- Drive architectural governance and assure supplier-delivered designs
- Produce and maintain architecture artefacts including:
- Solution architectures
- Integration designs
- Architecture decision records
- Roadmaps
- Technology standards
- Support business case development and technical investment decisions
- Collaborate with engineering teams throughout delivery to ensure architectural alignment
- Identify and manage architectural risks, dependencies and technical debt
- Contribute to architecture standards and reusable patterns across the organisation
Required Experience:
- Proven experience delivering solution architecture on Amadeus Nevio programmes. Nevio delivery experience is mandatory
- Strong understanding of modern airline retailing principles including:
- Offer Management
- Order Management
- Order Servicing
- Airline Distribution
- Digital Commerce
- Experience working with Amadeus platforms such as:
- Nevio
- Altéa
- Digital APIs
- Loyalty integrations
- Payment integrations
- Strong understanding of IATA industry standards including:
- NDC
- ONE Order
- Modern Airline Retailing
- Experience designing large-scale integration architectures using APIs, events and cloud-native patterns
- Proven ability to lead architecture across multiple suppliers and delivery teams
- Strong stakeholder management skills with both business and technical audiences
- Experience operating within highly regulated, business-critical environments
- AWS architecture and cloud-native services
- API-led architecture and integration patterns
- Event-driven architecture
- Microservices and domain-driven design
- Security-by-design principles
- Resilience and disaster recovery design
- Data architecture and integration
- Architecture governance and assurance
Desirable skills:
- Experience of large-scale airline transformation programmes
- Experience migrating from legacy reservation or servicing platforms
- Knowledge of airport, operations, revenue management or loyalty domains
- AWS Associate or Professional certification
- TOGAF or equivalent architecture qualification
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Skills Required
- 8+ years of experience in solution architecture or technical design roles within the aviation or travel technology sector
- Expertise with Altea, PSS, Nevio, PNR offer order platforms, or comparable airline systems
- Strong understanding of the Amadeus ecosystem and integration patterns
- Excellent communication skills with technical and non-technical stakeholders
- Experience in customer-facing technical roles delivering solutions in complex environments
- Background in airline operations or familiarity with airline business processes
- Experience with cloud architecture and data platforms in aviation contexts
- Knowledge of AI applications in travel and aviation
- Willingness to travel occasionally for customer engagements
What We Do
We help mature organisations evolve into modern digital businesses with faster time to market, increased operational stability and security. We offer a suite of technical services delivered by an experienced team of subject matter experts. Our services can be provided as a fully managed service or as an embedded part of your team. We focus on both short-term and long-term goals that emphasise business outcomes for our customers. Why choose Amach: 1. Business Agility - We focus on removing your IT debt, so that your company can focus on delivering business value to your customers at pace in a secure and reliable manner. 2. Cost Reduction - We help reduce your IT costs across all domains. This includes operational costs in both cloud and your data centres, licencing, evergreening, and reducing project delivery timelines. 3. Operational Stability - We will modernise your IT systems ensuring operational stability and resilience, to ensure the end user experience for both customers and staff are enhanced. 4. Enable Innovation - By removing IT debt, we create space for your team to focus on innovation, ensuring business longevity and futureproofing. We bring both sector experience and lessons learned. 5. Security - We address the overall architecture to ensure security by convention vs configuration. We promote DevSecOps practices, so security isn’t seen to prevent teams from delivery in an efficient manner. 6. Improve Employee Experience - We create and implement your EUX strategy that adapts to a changing world, while improving security and user efficiency - resulting in improved colleague satisfaction and retention. 7. Sustainability - Achieve your sustainability goals through optimising your overall IT footprint and reducing costs. We thrive on delivering customer value in every interaction. If you are interested in hearing more or to see how we could help you, please get in touch [email protected]
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