Bring your expertise to a fast-paced team modernizing client service through data-driven products, close partnership, and strong delivery ownership.
As a Product Owner Associate in Digital Client Services within Markets Operations, you drive structure and discipline across standard delivery artifacts from scope through implementation. You partner closely with business, operations, design, and technology stakeholders to translate client service needs into measurable analytics outcomes. You enable teams to better serve clients by capturing, sharing, and tracking service performance and client experience metrics through the SONIC client analytics product.
Job Responsibilities:
- Partner with line of business data owners to identify and deliver metrics that measure operational service performance and client experience
- Establish clear scope, plans, and delivery artifacts to support end-to-end product execution
- Elicit requirements by quickly understanding internal and external customer needs and documenting outcomes
- Analyze business processes, issues, and risks to inform decisions and prioritize delivery
- Synthesize data collected from multiple sources into concrete metrics and actionable deliverables
- Define data taxonomy and data requirements for functional partners
- Coordinate resources, schedules, and dependencies while managing changes to scope
- Escalate decisions, impediments, and risks to ensure timely resolution and transparency on progress
- Validate deliverables by documenting test requirements, executing testing activities, and confirming readiness
- Prototype solutions rapidly to support experimentation, evaluate impact, and iterate with end-users
- Align with analytics, data science, artificial intelligence, machine learning, and technology teams to support deployment of analytics products
Required qualifications, skills, and capabilities:
- Hold a degree in a quantitative discipline such as engineering or sciences (or similar)
- Demonstrate 4+ years of experience in a financial services organization
- Apply basic to intermediate Structured Query Language (SQL) skills
- Use data analytics tools such as Microsoft Excel, Microsoft Access, Alteryx, and Tableau for business and data analysis
- Engage confidently with artificial intelligence and machine learning partners to support analysis tasks
- Communicate clearly in writing and verbally with varied stakeholder groups
- Build trust by working effectively with non-specialists in a partnership model
- Execute practical data analysis and translate results into measurable business outcomes
- Influence multiple stakeholders without direct authority
- Operate independently with minimal direction while keeping management informed and raising issues as needed
Preferred qualifications, skills, and capabilities:
- Bring experience working in a sell-side financial services environment
- Apply experimental design and rapid delivery approaches to evaluate solutions effectively
- Navigate complex stakeholder environments across business, operations, design, and technology partners
- Contribute to continuous improvement in service measurement and client experience outcomes
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Degree in a quantitative discipline such as engineering or sciences, or similar
- 4+ years of experience in a financial services organization
- Basic to intermediate Structured Query Language (SQL) skills
- Experience using Microsoft Excel, Microsoft Access, Alteryx, and Tableau for business and data analysis
- Ability to work with artificial intelligence and machine learning partners on analysis tasks
- Clear written and verbal communication skills
- Ability to work effectively with non-specialists in a partnership model
- Ability to perform practical data analysis and translate results into measurable business outcomes
- Ability to influence multiple stakeholders without direct authority
- Ability to work independently with minimal direction while keeping management informed and escalating issues
- Experience in a sell-side financial services environment
- Experience with experimental design and rapid delivery approaches
- Experience navigating complex stakeholder environments across business, operations, design, and technology
- Experience contributing to continuous improvement in service measurement and client experience outcomes
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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