Solutions Coordinator

Primary Role:  

The Solutions Coordinator role is a service solution position responsible for delivering elite-level client support at all levels of the organization. This role is responsible, accountable, inclusive and understands individual daily actions make an impact on overall success.

Key Accountabilities:

• Provide timely and elite level support responses on client service issues involving but not limited to billing, eligibility, and claims review
  • Answer questions and create solutions
  • Troubleshoot and respond to inquiries with effective outcomes
  • Deliver day-to-day service response with lasting, valuable results
  • Carrier requests and follow-ups
  • Address and respond to sensitive and challenging situations
• Build and maintain internal and external trusting relationships
• Manage sensitive, highly confidential, and proprietary information with discretion and the utmost level of integrity and confidentiality
• Track and effectively document workflow via CRM activities and case management
• Clinic administrative support
• Assist other team members with workload overflow as needed and as time permits

JA Benefits is a client focused benefit consulting firm providing clear, simplified solutions to complex business issues. Our clients come first and we strive to exceed their expectations on a daily basis. Team members take pride in their work, each other, and our clients. They understand we own and drive the client experience; each employee does whatever it takes to build and strengthen our relationships by providing exceptional level service and support to colleagues, our clients, and their employees.

Qualifications:

• High School Diploma or equivalent, associate’s degree preferred
• 2 or more years of customer service or professional administrative experience
• Computer savvy with strong MS Office skills (Word, Excel, Outlook and PowerPoint)
• Fast learner; able to pick up new technology quickly
• Proven project management, analytical, and organizational skills
• Able to work well under pressure in a fast paced environment and exercise sound judgment and discretion
• Strong written, verbal, and interpersonal communication skills
• Demonstrate a high level of creativity, motivation, and positive energy
• Must maintain a polished and professional demeanor at all times
• Attention to detail
• Initiative and reliability

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, mobile devices – phones/tablets, photocopier, scanners, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:30 a.m. to 5:00 p.m.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

JA Benefits is a client focused benefit consulting firm providing clear, simplified solutions to complex business issues. Our clients come first, and we strive to exceed their expectations on a daily basis. Employee Benefits Advisors take pride in their work, each other, and our clients. They understand we own and drive the client experience; each employee does whatever it takes to build and strengthen our relationships by providing exceptional level service and support to colleagues, our clients, and their employees.

JA Benefits, LLC is an equal opportunity employer. As a privately held company, we offer a competitive compensation and benefits package reflecting our commitment to attracting and retaining great individuals. The benefit package includes health, dental and vision coverage, employer-paid short-term and long-term disability, and basic life insurance as well as 401(k) with match.