Solutions Consultant

Company Background

Aucerna is the leading global provider of solutions for integrated planning in upstream oil and gas. Our software connects all Exploration and Production data and workflows from strategy to execution through innovative technology, expert consulting and first-rate customer service.

Aucerna is a dynamic and innovative place to work. With both staff and customers located all over the world, every day is filled with new and exciting challenges. Aucerna promotes and encourages its staff to think outside of the box and places a high value on innovation and creative problem solving. The Services team at Aucerna promotes inclusive work culture that supports learning and encourages collaboration.

We are seeking a full time Solutions Consultant to join the Middle East Services team, reporting to the EMEA Services Manager.

A Solutions Consultant’s primary role is to design and execute the implementation of solutions for our clients, as well as support solutions previously implemented. You will act as the technical face of the organization, establishing trust with our clients by helping them solve their business problems and improve their processes. Above all else, quality work and client satisfaction are our top priorities.

A Solutions Consultant is expected to demonstrate the ability to not only handle projects to completion but to be the trusted advisor to the clients.  They also possess the ability to articulate the company vision, describe solutions and the benefits of each to a current or prospective client.

The successful candidate will be able to transition rapidly between hands-on project delivery within individual projects in support of overall program goals and deliverables, and high-level relationship building and program strategy execution. The ideal candidate will have a proven history of project execution success implementing or utilizing business-oriented IT/Software solutions within the Oil and Gas industry.

Location: London with domestic and international travel within EMEA.

Key Responsibilities

• Participate as a member of the Services team from understanding the clients’ business requirements all the way to implementation of Aucerna’s solutions aided by Aucerna’s project and program management methodology and best practices for the organization.

·         Understand assigned project responsibilities and keep the project on schedule and budget by communicating progress and expectations and escalating issues for awareness and/or resolution.

·         Perform software implementations at leading oil and gas companies.

·         Hands-on in delivery of projects in support of overall program goals and deliverables.

·         Ensure that clients’ needs are fulfilled by providing professional high quality service and assistance before, during and after customer's requirements are met.

• Support clients through go-live process and a play key role in promoting solution adoption.
• Frequently and proactively communicate project deliverables including managing expectations, presenting and interfacing with stakeholders and sponsors.
• Solve challenging technical support questions related to the solution suite.
• Work effectively across internal departments (product development, solutions architects, quality assurance, sales, marketing).
• Provide solution training to clients and employees.

• University Degree, preferably in a technical or business discipline (e.g. Engineering, Computer Science, Economics).
• Software implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support.
• Strong technical skills, with ability to think through details without losing sight of the big picture.
• Experience with general consulting skills that include team facilitation, business case development and process mapping.
• Knowledge of the upstream oil and gas industry preferred.
• Ability to communicate effectively in English.

Key Competencies

• Analytical nature with the ability to solve complex business process challenges.
• Ability to work effectively with cross-functional and global teams.
• Good verbal, written and presentation skills with the ability to build effective internal and customer relationships.
• Ability to learn and master new technologies.
• Detail oriented and customer focused.
• Software implementation background or experience working for a software company.
• Have some experience in Oil & Gas Upstream Planning, Reserves Management and/or Economics.
• Ability to develop trust with clients, including technical staff and management.

The team at Aucerna live and work by a set of values that define who we want to be and how we want to operate.
Aucerna are the energy industry’s leading provider of solutions for integrated planning, execution and reserves. We are a global source of technology and expertise for the energy industry, serving more than 500 customers from 12 global offices.

Aucerna is the world leading provider of Integrated Strategy, Planning and Reserves solutions for the Oil and Gas Industry. Over the past 10 years the company has achieved unmatched growth as we have evolved from a Calgary-based software provider to a global partner for more than 450 customers around the world.

• We demand quality in everything we do
• We provide exceptional customer service
• We inspire innovation
• We act with integrity and respect
• We empower and recognize contribution

We are a growing company, with competitive compensation and significant opportunity for personal and career growth.